Consumer Services Specialist

Deliver the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls. Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products. Able to continue learning and maintaining skills through classroom training, self paced online learning and the review of regular department communications. Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity. Other duties as assigned. High School Diploma or equivalent Proficient in the English language 1 2 years customer service or similar work experience Knowledge of basic banking products including checking, debit and credit card accounts Ability to interact with and manage multiple computer systems to access client information Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information. Demonstrates the ability to learn and pass assessments/training certificates Demonstrates pleasant phone and interaction skills with customers

Compensation Range:

$25,640.00 - $49,440.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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