Your areas of responsibilities:
- Ensure a first-class customer service experience by handling the response to customer inquiries with care and attention to detail.
- Work with and engage with consumers across multiple channels (phone, email, social media, and Car seat installation instruction via Video Appointments).
- Provide answers consumer inquiries on the entire product portfolio and the brands under Goodbaby Intl. with expert care.
- Document information and order replacement parts/products to facilitate consumer inquires.
- Become a product knowledge expert through continuous learning by way of training sessions, reviewing instructions, etc.
- Direct inquiries and unresolved issues to the specialized department and collect the relevant.
Your profile of qualification:
- Excellent typing, written, verbal and communication skills. Must be able to communicate with consumers on phone, email, and video services in English, French proficiency is an added bonus
- Friendly, enthusiastic attitude, positive team player, punctual, open to constructive feedback and taking direction.
- Ability to demonstrate a high degree of courtesy, empathy and professionalism while resolving customer issues.
- Must be able to communicate with consumers on phone, email, and video services in English
- High school diploma or equivalent; related experience and/or training.
- Previous Customer service experience or call center experience is a plus.
- Prior experience working with social media or Community Management is a plus.
- Prior experience with Salesforce Service Cloud or SAP is a plus.
- Must be able to sit and/or stand for extended periods of time.
- Must be able to operate a computer and other office productivity machinery such as copy machine, computer printer, phone / headset throughout the business day
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Excellent typing, written, verbal and communication skills
- High school diploma or equivalent; related experience and/or training
- Previous customer service or call center experience
- Prior experience with social media or Community Management
- Prior experience with Salesforce Service Cloud or SAP
What We Do
The Evenflo Story For nearly a century, Evenflo has been a worldwide leader in the development of innovative infant care and juvenile products: We trace our roots back to the 1920 founding of the Pyramid Rubber Company in Ravenna, Ohio. Initially, the company was a manufacturer of products related to baby feeding. In 1995, Evenflo Company, Inc. was created through the merger of Evenflo Juvenile Products and Evenflo Juvenile Furniture Company (formerly known as Questor Juvenile Furniture Company). From 1996 until 2014, Evenflo Company, Inc. was owned by several different private equity firms including Kohlberg Kravis Roberts & Co., Spalding, Gerry Baby Products Company (a division of Huffy Corporation), Harvest Partners, and Weston Presidio. In 2012, both our bottle feeding and breastfeeding product categories were sold to allow increased focus on larger juvenile products such as car seats, strollers, high chairs, play yards and activity products. Today Evenflo Company, Inc. is a wholly-owned subsidiary of Goodbaby International Holdings Limited. Goodbaby International is a durable juvenile products company that is listed on the Main Board of the Hong Kong Stock Exchange (1086:HK). The Group designs, researches and develops, manufactures, markets and sells strollers, children’s car seats, cribs, bicycles and tricycles and other durable juvenile products. Headquartered in Miamisburg, Ohio, the Evenflo (and ExerSaucer) Brand continues to operate within the Americas region of Goodbaby International. We strive to not only build our Brands’ success, we also strive to advocate for all Brands in the Goodbaby International family. We are the gateway for their success in the US, just as they act as our catalyst for global expansion.
