The Role
Processes consumer sales orders, monitors CRM tickets, captures data, contacts and onboards new clients, follows up on missing information, supports order retention, and provides administrative assistance to the sales team while ensuring excellent customer service.
Summary Generated by Built In
Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.
Our Products and Services:
•Fibre-to-the-Home (FTTH)
•Fibre-to-the-Business (FTTB)
•Enterprise connectivity
•Mobile connectivity and data management
•Cloud infrastructure and more!
At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.
Our values:
•We Build Trust and Ownership
•We Honour & Respect People
•We Cultivate Passion & Creativity
•We Innovate Feverishly
•We Go the Extra Mile
•We Believe in Humility
•We Communicate Openly & Honestly
•We Make it Fun
•We Teach, Grow & Learn
•We Do More, With Less
Where will the successful candidate fit in?
This position will be responsible for the processing of orders and managing all incoming communication relating to new orders.
Key Objectives
●Processing of sales.
●Monitoring CRM system and customer tickets raised.
●Data capturing.
●Contacting new clients to onboard them and complete the sales process
●Following up on outstanding information and documentation
●Assisting with order retention
●Providing excellent customer service and ensuring a seamless onboarding experience
●Supporting the sales team with administrative tasks as needed
●And any other reasonable task.
Requirements
● Completed grade 12 or equivalent
●Minimum of 1 year experience in customer service, sales support, and administration in a similar environment
●Strong communication and problem-solving skills
●Highly organized with great attention to detail
●Ability to work in a fast-paced environment and manage multiple tasks
●Proficiency in Microsoft Office (Excel, Word, Outlook)
If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
Skills Required
- Completed Grade 12 or equivalent
- At least 1 year of experience in customer service, sales support, and administration in a similar environment
- Strong communication and problem-solving skills
- Highly organized with strong attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
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The Company
What We Do
RSAWEB is a South African internet service provider and technology company serving residential and business customers. It delivers fibre and other connectivity services alongside cloud infrastructure, mobile data management, security, IoT, and related digital solutions. The company positions itself as a technology partner, using its network and data-centre infrastructure to help customers increase revenue, manage risk, and control costs.
