Job Details:
Summary:
This position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consumers as well as representing Tyson Foods as a company that is committed to excellent products and superior customer satisfaction. This requires up to three months of on-the-job training in the CRS platform and database, instruction from various FSQA managers within each of the BU’s for product familiarization and coordinating the needs of the Tyson Foods customer and consumer with the objectives of Food Safety & Quality Assurance, Sales, and Marketing departments. This position involves resolving and processing product issues and inquiries that are received from social media, telephone, letters, text, and chat. Other responsibilities include daily monitoring of product issues, identifying and reporting crisis situations in written and verbal form to management in an expeditious fashion, and ensuring continued patronage and good relations with all Tyson customers and consumers. Additional departmental duties consist of researching and developing solutions to customer and consumer problems regarding product changes, clarification of marketing promotions, and coordinating plant resolution to product complaints. Flexibility to work additional hours/weekends should special situations arise.
Essential Duties & Responsibilities Include:
- On the job training in the Salesforce CMR, Tyson Spec Systems, Power BI and PDM (3+ months given the broad product ranges)
- Instruction for over 1000 product packaging familiarization.
- Education on allergens contained within our products and be able to relay accurate information related to allergens to our customers and consumers.
- Educate Customers and Consumer on USDA Best Food Safety Practices
- Tyson history
- Answer employee questions on W-2’s during tax season (when are they receiving them)
- Support for other departments when they send out communication without a phone number and will not provide a phone number for questions. (Tyson Procurement)
- Learn where every product is produced.
- Answers calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer.
- Ability to discuss issues with customers and consumers that are a high risk to our company.
Requirements:
Education: Broad knowledge in professional field or an equivalent combination of education and experience
Experience: Customer Service/Public Relations background
Computer Skills: Intermediate computer skills including Tyson systems.
Communication Skills: Excellent verbal and written communication skills.
Special Skills: Ability to handle stressful situations problem solving skills and decision-making abilities.
Supervisory: No direct reports.
Travel: NA
Relocation Assistance Eligible:
NoWork Shift:
1ST SHIFT (United States of America)Pay Range/Rate:
$20.67 - $35.10Incentives:
Annual Incentive Plan:
Long-Term Incentive Plan:
Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.
Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson’s total compensation package.
Tyson will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.
Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.
Skills Required
- Broad knowledge in the professional field or an equivalent combination of education and experience
- Customer service or public relations experience
- Intermediate computer skills, including company systems
- Excellent verbal and written communication skills
- Ability to handle stressful situations
- Problem-solving skills
- Decision-making abilities
- Ability to perform the physical requirements of the job with or without reasonable accommodation
Tyson Foods Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tyson Foods and has not been reviewed or approved by Tyson Foods.
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Healthcare Strength — Medical, dental, and vision coverage start on day one and are complemented by telehealth, wellbeing programs, and added mental‑health support. Vision and basic dental are available at no additional cost, and preventive care is emphasized.
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Parental & Family Support — Paid parental leave has been expanded for birth and adoptive parents, signaling stronger family support. Select locations have piloted childcare solutions to better support shift workers.
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Retirement Support — A 401(k) plan with company matching after a year and an employee stock purchase plan are available to build long‑term financial security. Company‑paid life and disability coverage further bolster the protection package.
Tyson Foods Insights
What We Do
World's largest processor and marketer of protein food products. We think differently and we act boldly. At Tyson Foods, we're not only ready for tomorrow, we’re leading the way. We are a company of people engaged in the production of food, seeking to pursue truth and integrity, and committed to creating value for our shareholders, our customers, our team members, and our communities. We built our name on providing generations of families with wholesome, great-tasting chicken. But today’s Tyson Foods is so much more. As values and behaviors around food have changed, so have we. Today, we’re innovators uniquely positioned to reshape what it means to feed our world. Today, we not only have the fastest growing portfolio of protein-centric brands, we offer greater transparency into everything we do.
