JOB RESPONSIBILITIES
- This position is responsible for managing regulatory change, reviewing and enhancing consumer disclosures, embedding compliance controls in business initiatives, and advising cross-functional teams on consumer protection requirements while partnering with first-line leaders to identify and mitigate UDAAP risk and support a strong compliance culture and control environment.
- Lead end-to-end RCM workflow: impact assessment, stakeholder mapping, gap analysis, control design, implementation plans, effective date readiness, and post-implementation validation.
- Maintain authoritative RCM inventory, decision logs, and documentation; drive timely business adoption through playbooks, procedures, and control updates.
- Serve as SME reviewer for consumer-facing materials: product disclosures, account agreements, fee schedules, periodic statements, adverse action notices, privacy notices, marketing/advertising (digital and print), website and mobile copy.
- Embed compliance requirements into business initiatives (new products/features, pricing changes, servicing and collections strategies, channel enhancements, technology implementations, vendor transitions).
- Advise leaders on design choices to minimize consumer harm and regulatory risk while enabling business objectives.
- Build strong partnerships with Legal, Risk, Operations, Product, Marketing, Technology, Vendor Management, Internal Audit, and Business Line leadership.
- Synthesize themes, identify cross-entity risks, and drive remediation plans that meet regulator expectations.
- Develop dashboards/scorecards: change adoption status, defect rates, disclosure quality metrics, complaint themes, supervisory findings, control effectiveness, and UDAAP indicators.
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
COMPENTENCIES
- Previous Banking experience a plus
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Leadership/Management Skills
- Ability to influence others
- Ability to build collaborative relationships
- Ability to develop or mentor others
- Organizational Skills/Detail Oriented
- Analytical Thinking
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Technical Expertise
- Strategic Planning and Decision Making
- Creativity
- Strong ability to research, read, summarize, and explain complex regulations and translate into actionable controls
- Capable of, and committed to, creating an extremely accurate and precise work product
EDUCATION AND EXPERIENCE
- Must possess a high school diploma or equivalent
- 4 Year Bachelor’s Degree in Business or related field of study
- 6+ years General experience in consumer compliance with a strong understanding of regulatory concepts, including knowledge of Federal and State consumer protection laws and public interest laws and regulations, supervisory compliance examination procedures, regulatory guidance, and industry best practices preferred.
TRAVEL REQUIREMENTS
Travel for training or conferences may be expected
Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.
SCHEDULE
Typical office hours are Monday through Friday 8am to 5pm. This is a hybrid role – at least 40% on site, possibility of 60% on site as needed, in Newark, Ohio.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What We Do
Banking is about relationships more than money. We’re a family of successful community banking teams led by strong, local leadership. We connect the convenience and resources of a national bank with hands-on, personalized service. Our commitment to serving with integrity and reliability has led to relationships that last generations. Our size and strength give customers flexible, banking options and convenience with extensive branch and ATM coverage. A wide variety of secure digital services help people manage their money anytime, anywhere. We want customers to bank the way they want and benefit from accounts that work for them. Whether it’s a home or vehicle loan, business loan or line of credit, our customer’s financial goals are our priority. At our core, we’re a community bank. From personal connections to large-scale partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. THE ASSOCIATE EXPERIENCE: At Park, banking is about more than money, and your job is more than the work you do. Experience a career that ignites your passion to serve, unlocks your potential to grow and fuels the life you want to build for yourself and those you love. This is the official page for Park National Bank, headquartered in Newark, OH. Member FDIC. Equal Housing Lender
