Consumer Protection Data Analyst

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
We are seeking a highly analytical and detail-oriented Consumer Protection Data Analyst to join our team. The Consumer Protection Data Analyst will play a crucial role in identifying, analyzing, and mitigating fraudulent activities by interpreting large datasets, spotting trends, and recommending strategies to prevent future fraud attempts. The ideal candidate will have strong data analysis skills, experience with fraud detection, and the ability to work cross-functionally to minimize risk.
Key Responsibilities:

• Data Analysis and Fraud Detection: Analyze large volumes of transactional and behavioral data to detect fraudulent activities, unusual patterns, or red flags
• Reporting and Insights: Create detailed reports and dashboards that summarize findings, trends, and key performance indicators (KPIs) related to fraud risk and mitigation efforts
• Collaboration: Work closely with the fraud investigation & escalation team, risk management, customer service, and legal departments to ensure insights are well founded and align on the best courses of action
• Communication and Storytelling: Organizing and presenting information to bring data findings to life in both formal and informal presentations, to both technical and non-technical audiences
• Business Acumen: Understanding how subscription-based businesses work and infusing functional expertise into day-to-day discoveries; researching current industry fraud trends and possible future policies, practices, technology, and information affecting the Wireless industry

Skills, Experience and Requirements
Education and Experience :

• Bachelor's degree in Data Science
• Master's degree in Data Science, Cybersecurity, or related field a plus
• 2-4 years of experience in data analytics; application within fraud detection, escalations or risk management preferred
• Experience in wireless, telecomm, or financial services industries is a plus

Skills and Qualifications :

• Expert in querying raw data (SQL) and data visualization with the ability to interpret and translate data into actionable insights
• Experience with data visualization tools like Tableau, Power BI, or Google Data Studio
• Proficient in Microsoft Office and/or G-suite applications
• Excellent visual, storytelling skills; ability to transform raw data into an effective story and lead presentations
• Exceptional attention to detail, with the ability to spot discrepancies, errors, or trends that others might overlook
• Ability to work with complex datasets, identify patterns, discrepancies, and relationships between data and behaviors
• High ethical standards and integrity in handling sensitive information and dealing with complex situations
• Continuously looks for ways to improve processes, spot trends, and ensure data integrity; must be flexible to accommodate changing business requirements; comfortable with experimentation and learns quickly when facing new situations

Position is on-site and employee must reside within drivable distance.
Salary Ranges
Compensation: $72,400.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.