The Role
Investigate customer disputes and chargebacks, determine appropriate actions under established procedures, identify potential fraud, prepare evidence for pre-arbitration, document case activity for audit and compliance, and communicate with customers, merchants, financial institutions, and internal teams. The role also supports process improvements that increase fraud-detection efficiency.
Summary Generated by Built In
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. We commit people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Our people are our greatest asset – we say it often and with good reason. It is only with the determination and dedication of our people that we can serve our clients, generate long-term value for our shareholders and contribute to the broader public. We take pride in supporting each colleague both professionally and personally. From collaborative work spaces and ergonomic services to wellbeing and resilience offerings, we offer our people the flexibility and support they need to reach their goals in and outside the office. We are open to considering requests for flexible working.
PLATFORM SOLUTIONS In Platform Solutions (PS), we power clients with innovative and customer-cantered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering operations, and risk management: • Transaction Banking, a cash management and payments platform for clients building a corporate treasury system • Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers • Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers • ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds
Asset Management Operations
HOW YOU WILL FULFILL YOUR POTENTIAL
- Determine action required based on established procedures to protect the Bank’s assets, work with
supervisor on handling more complex cases
- Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Eye for detail in investigations and identification of fraudulent activities
- Knowledge of chargeback reason codes
- Prearbitrate disputes that may need potentially more evidence from the acquirer bank
- Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
- Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
Asset Management Operations
SKILLS & EXPERIENCE WE’RE LOOKING FOR
BASIC QUALIFICATIONS
- Minimum graduation
- 1-2 years in disputes and chargeback process
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Strong understanding of the customer service experience
- Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast –
paced environment
PREFERRED QUALIFICATIONS
- Bachelor’s Degree
- Fraud experience in financial services environment
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2026. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Skills Required
- Minimum graduation
- 1-2 years of experience in disputes and chargeback processes
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Strong understanding of customer service experience
- Self-directed, detail-oriented, driven, and able to work independently in a team-oriented, fast-paced environment
- Bachelor's degree
- Fraud experience in a financial services environment
Goldman Sachs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Goldman Sachs and has not been reviewed or approved by Goldman Sachs.
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Healthcare Strength — Healthcare is described as offering multiple plan options with subsidized premiums and prescription coverage. Materials indicate there are no pre-existing condition limitations in the U.S. summary.
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Retirement Support — Retirement benefits are considered competitive, including employer 401(k) matching and access to financial education and planning resources. These features position long-term savings as a core component of the package.
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Parental & Family Support — Family-support programs include paid parenting leave, family-care leave, and resources such as childcare support and lactation rooms in some offices. These offerings signal emphasis on supporting caregivers alongside work.
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The Company
What We Do
At Goldman Sachs, we believe progress is everyone’s business. That’s why we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, Goldman Sachs is a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices in all major financial centers around the world. More about our company can be found at www.goldmansachs.com
