With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
• Support the end to end processing, maintenance, monitoring and disbursement of retail assets products such as loans , cards, overdraft, Small and Medium Enterprises (SME) as offered by the Bank from an operational perspective.Which includes Insurance Ops & MCIB tasks consisting of :
• The standalone Bancassurance Insurance covers and loan related insurance covers sold to customers while acting as an Insurance Agent
• Blanket insurance covers taken by the bank on behalf of customers
• Insurance covers assigned by loan customers in favour of the bank
• The End to end MCIB processes from queries, capturing and reporting
Job Description
Key accountabilities- Support the processing of retail and SME assets products such as non-scored loans /credit scored loans/card applications / overdraft facilities / SME facilities through maintenance of daily trackers and preparing of facility agreements.
- Preparation of SME Facility agreements
- Monitoring, Extracting and Updating details of above-mentioned retail and SME assets products
- Support the overall administrative processing of Credit Underwriters/Supervisors/Disbursement team.
- Support the day-to-day processing of monitoring and control of all lending (both authorized and unauthorized) to the Retail and SME segments
- Maintaining robust Records Management of the processing of Retail and SME products
- Apply operational rigour and comply with operational risk and standards at all times
- Support in achievement of set team targets
- Attend to queries from branches
- Plan, organize & complete tasks and activities aligned with performance objectives
- Consistently updated on processes and procedures
- Process proposal forms Insurance related with associated entries to process payments
- Attend to end-to-end process of insurance operations (which includes and is not limited to-sending of renewal notices, sending of chasers to customers in arrears, liaise with insurance companies, keep updated filing and set instructions in place as well as amend or cancel standing order.
- Attend to end to end process MCIB(new credit facilities and replacement cards as well as write off accounts)
- Embrace change and contribute to the overall success of the tribe.
- Attend to MCIB queries & requests and update Bank of Mauritius daily.
- Support retail related operational activities assigned by supervisors/line managers
- Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Internal ABSA Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
- Ability to work in a team
- Support colleagues where required with a view to impact on overall performance
- Upskilling & share knowledge with other peers
- Conduct filing activities
- Think customer in all interactions
- Focus on customer experience
- Build trust with the customers
- Complaint -Escalation & resolution
- Follow the Risk procedures & policies of the Bank
- Support in retrieval of Documentations for all Audit and Compliance Reviews
- Embed new guidelines
- Comply to Regulatory policies
- Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Internal ABSA Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
- Perform MI duties and support in Regulatory Reporting
- Support on some key projects within the Consumer operations space
- Drive process improvements in the team
- Work on Process improvements along with the team to improve efficiency in the Consumer Ops space
- Degree with minimum 1 year relevant experience
- Equivalent of 3 years bank related experience
- Planning & organising
- Knowledge of the bank’s customer service standards
- A general knowledge of the Retail Risk Policy & standards, Unsecured loans/Personal Overdraft/Mortgage/Cards and any other retail products User manual and overall lending policies, principles and procedures
- Detailed understanding of people policies and procedures
- General Knowledge of Insurance products
- Adapting and responding to change
- Customer obsession
- Computer Literate especially with knowledge of Microsoft Office Tools.
Education
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What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
