Consumer Lending Supervisor

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Travel + Leisure Co, every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.
 

We are seeking an experienced Consumer Lending Supervisor to join our team!

The Consumer Lending Supervisor will lead the Consumer Lending function, overseeing lending operations, compliance, and team development. This role is pivotal in ensuring efficient processes, regulatory adherence, and exceptional customer experiences while driving business growth.
 

How You’ll Shine

1. Leadership & Strategic Oversight

• Lead, coach, and develop team leaders and senior lending officers to achieve performance goals.
• Set clear expectations and monitor KPIs, ensuring alignment with business objectives.
• Foster a culture of accountability, integrity, and continuous improvement.

2. Risk Management & Credit Oversight

• Oversee credit assessment processes and ensure adherence to risk appetite and policy.
• Review escalated or complex applications and provide final decision-making support.
• Identify emerging risks and implement mitigation strategies.

3. Operational Excellence

• Streamline lending operations to improve turnaround times and service quality.
• Ensure accurate and timely completion of worklists and reporting obligations.
• Drive process improvements and system enhancements in collaboration with internal stakeholders.

4. Regulatory Compliance & Governance

• Ensure full compliance with NCCP, AML, Privacy Act, and other applicable legislation.
• Maintain audit readiness and lead internal and external audit engagements.
• Provide training and guidance to ensure team awareness of regulatory obligations.

5. Stakeholder Engagement & Communication

• Collaborate with Sales, Customer Liaison, and Admin teams to ensure seamless customer experiences.
• Represent the Consumer Lending team in cross-functional initiatives and leadership forums.
• Provide regular updates and insights to senior management.

6. People Development & Culture

• Conduct performance reviews, coaching sessions, and career development planning.
• Promote a positive, inclusive, and high-performance team culture.
• Support cross-training and succession planning within the team.
   

How You’ll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

• Comprehensive benefits package, including health insurance and retirement plans
• Discounted hotel stays across Australia, Fiji, Philippines, and New Zealand
• Professional development funding
• Subsidized private health cover upon successful completion of probation
   

What You Will Bring

• Extensive experience in Consumer Lending, Credit Underwriting, or Financial Services
• Proven leadership experience in managing teams and driving performance
• Strong knowledge of NCCP, AML, and Privacy Act
• Excellent communication, analytical, and decision-making skills
• Ability to manage competing priorities and meet deadlines under pressure
• High attention to detail and commitment to compliance
• Proficiency in Microsoft Office and lending systems
• Strong interpersonal skills and ability to influence across levels

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.