Work closely with insurance companies to complete claims and gap coverages.
Work with loan officers for insurance purposes.
Other duties as assigned.
Maintain knowledge of the Consumer Lending Collateral Protection/Insurance Policy and Guide.
Call/Text/Email customers to obtain required insurance documentation needed for loan requirements.
Work the Collateral Protection Insurance program to ensure the Bank’s Consumer Lending Assets or protected.
Process Insurance documents received from multiple sources.
Process total loss insurance claims timely.
Communicate with dealership to cancel warranty contracts
File Gap Claims.
Preferred QualificationsKnowledge, skill and mental development equivalent to the completion of high school and some college courses which includes specific courses in business and math.
Prior collections/operations experience preferred. Strong customer service and relations skills. Strong verbal communication skills as evidenced by the ability to interact both face-to-face and over the telephone with customers and co-workers.
Demonstrated ability to use tact, diplomacy and a professional personal appearance when dealing with customers and co-workers.
Ability to initiate work activities with minimal supervision and exercise independent judgment when working with Consumer Loan Customers.
Accuracy and attention to detail. Good math and statistical aptitude.
Proficient in MS Word and Excel. Ability to manage multiple tasks simultaneously in a fast paced environment.
Ability to establish and meet deadlines. Analytical, organizational, time management, and problem-solving abilities. Good typing, word processing and written communication skills.
Good proof reading and editing skills. Ability to learn and understand computer systems utilized to evaluate/process transactions.
Knowledge should include use of reports as it applies to accomplishment of their duties.
Ability to learn and understand regulatory and compliance issues as it applies to their area of responsibility.
Ability to apply such knowledge in day-to-day operations and the ability to disseminate such knowledge in an appropriate manner.
Ability to learn and understand applicable statutes and procedures affecting the collection or recovery of payments/debts.
Ability to locate borrowers who have ceased making loan payments
Skills Required
- High school diploma and some college coursework in business and math
- Prior collections or operations experience
- Strong customer service and relationship skills
- Strong verbal communication skills for phone and face-to-face interactions
- Tact, diplomacy, and professional personal appearance
- Ability to initiate work with minimal supervision and exercise independent judgment
- Accuracy and attention to detail
- Good math and statistical aptitude
- Proficiency in MS Word and Excel
- Ability to manage multiple tasks simultaneously in a fast-paced environment
- Analytical, organizational, time management, and problem-solving abilities
- Good typing, word processing, and written communication skills
- Proofreading and editing skills
- Ability to learn and understand computer systems used to evaluate/process transactions
- Knowledge of and ability to use reports relevant to job duties
- Ability to learn and understand regulatory and compliance issues relevant to the role
- Ability to learn applicable statutes and procedures affecting collection or recovery of payments/debts
- Ability to locate borrowers who have ceased making loan payments
Central Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Central Bank and has not been reviewed or approved by Central Bank.
-
Retirement Support — A two-part 401(k) combines a 50% match on the first 6% contributed with an automatic 4% nonelective employer contribution, with auto-enrollment and auto-escalation. Employer funds vest on a graded schedule reaching 100% at five years.
-
Leave & Time Off Breadth — PTO for full-time staff starts at 18 days per year and increases with service up to 27 days, and the organization follows the Federal Reserve holiday schedule. Part-time employees accrue PTO on a pro‑rata basis.
-
Healthcare Strength — Medical, dental, vision, and prescription coverage are offered with eligibility typically beginning the first of the month after hire, alongside HSA and FSA options. Life, AD&D, and short- and long-term disability plus an EAP enhance health and protection.
Central Bank Insights
What We Do
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide. Member FDIC. "Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
.png)
