Consumer Learning & Development Manager

Position Summary

The Consumer Learning & Development Manager is responsible for shaping and executing Busey’s Consumer leadership development strategy for Retail Branch, Customer Care and Digital Relationship Banking leaders. This role designs, implements and manages development and leadership training programs that equip both new and seasoned managers with on-the-job management training, enhancing customer and team outcomes, and aligning with business line priorities. Working closely with the Director of Consumer Onboarding & Development, the manager translates organizational vision into actionable learning strategies, builds targeted development pathways, and establishes role-based performance benchmarks. Collaboration across departments is essential to ensure programs are accurate, inclusive, and strategically aligned.

Duties & Responsibilities

• Design, implement and manage training programs tailored to Retail Service Center, Customer Care and Digital Relationship Banking leaders.
• Develop targeted professional development strategies, enrichment workshops and advancement opportunities to support career paths for Consumer leaders.
• Serve as an internal consultant to Consumer leaders, providing personalized development strategies to enhance leadership effectiveness and team success.
• Ensure development programs are interactive, engaging, and designed to improve individual and team performance.
• Monitor emerging leadership trends and integrate best practices into development programs.
• Track and measure program effectiveness through KPIs, leader feedback, and performance assessments, sharing insights with senior leadership.
• Promote career progression opportunities through structured leadership pathways and targeted development strategies.
• Lead and mentor the Consumer Learning & Development Coordinator, ensuring alignment with strategic learning goals and instructional quality standards.

Education & Experience

Knowledge of:

• Proficiency in LMS platforms and content authoring tools (e.g., Articulate, Adobe Captivate)
• Excellent communication and stakeholder engagement skills across departments
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously
• Analytical mindset with experience using KPIs, feedback, and performance data to measure training effectiveness

Ability to:

• Work independently and make decisions.
• Perform duties and make decisions under frequent time pressures.

Education and Training:

• Bachelor’s degree in business or related field or equivalent combination of education and experience
• 3-5 years of experience designing and leading training programs, ideally in consumer banking or customer-facing environments

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $65,000 - $90,000/yearly)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.