Consumer Learning & Development Coordinator

Position Summary

The Consumer Learning & Development Coordinator supports managers from all Consumer Banking teams by creating engaging, learner centered training content for onboarding, continued education, and leadership support/development. This role applies instructional design best practices to build impactful learning experiences that strengthen individual associate and team performance.

Duties & Responsibilities

• Support the Consumer Learning & Development Manager in designing and refreshing onboarding, continued education, and leadership development content.
• Create interactive learning materials focused on specific Consumer Banking leadership skills, customer service excellence, and career development.
• Apply instructional design principles to build scenario‑based, role‑play, and microlearning modules.
• Contribute to performance benchmarking, career progression strategies and cross-functional collaboration to ensure training content aligns with business goals, regulatory standards and leadership strategy.
• Contribute to instructional strategy discussions with the Consumer Onboarding and Development team and propose innovative learning solutions.
• Support curriculum pilots, collect feedback, and assist with iterative updates.
• Maintain version control and documentation for all training assets.
• Assist in tracking training effectiveness through learner feedback, performance data, and KPIs

Education & Experience

Knowledge of:

• Strong written and verbal communication skills, with the ability to contribute to instructional strategy discussions and propose innovative learning solutions.
• Proficiency in LMS platforms and content authoring tools (e.g., Articulate, Adobe Captivate)

Ability to:

• Demonstrate the application of instructional design principles and adult learning theory, including scenario based learning, microlearning, and role play techniques.
• Domonstrate an analytical mindset with the ability to interpret feedback, performance data, and KPIs to support continuous improvement.
• Highly organized and detail oriented, with the ability to manage multiple projects and meet deadlines in a fast paced environment.

Education and Training:

• Bachelor’s degree in Business or a related field required.
• 1–3 years of experience designing and developing training content, preferably in a consumer‑facing or retail environment.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $27 - $35/hourly)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.