About the Role
As the Consumer Ops Lead, you will translate the LatAm consumer strategy into a clear operational plan for Mexico, driving day-to-day execution while building the capabilities and infrastructure that enable sustainable, long-term growth. You'll lead a team and partner closely with local and cross-functional stakeholders to bring key consumer growth initiatives to life.
This role combines strategic thinking with hands-on execution. You'll help shape regional priorities while leading the operational mechanisms, experiments, and execution needed to drive sustainable consumer growth across Mexico.
What You'll Do
Translate the LatAm consumer strategy into a clear operational roadmap for Mexico, driving execution to acquire new users, improve retention, and build scalable capabilities that support long-term growth.
Represent the Mexico consumer perspective in LatAm strategic discussions, bringing local insights to influence regional priorities and ensure alignment across teams.
Lead, coach, and develop a high-performing team of individual contributors, fostering collaboration, accountability, and continuous development.
Analyze business performance, customer insights, and experiment results to identify opportunities, diagnose performance drivers, and translate findings into clear, actionable recommendations.
Partner closely with local teams, sub-regional leadership, and cross-functional stakeholders to align priorities, remove execution barriers, and ensure key business metrics are moving in the right direction.
Own the Mexico experimentation roadmap by prioritizing, executing, measuring, and scaling initiatives that deliver meaningful business impact across markets.
What You'll Need
Basic Qualifications
At least 8 years of professional experience in Strategy, Operations, Consulting, or another analytical field, with a demonstrated track record of leading complex, high-impact initiatives and delivering measurable business outcomes. We welcome candidates from a variety of professional backgrounds.
Proven ability to build strong cross-functional partnerships, align diverse stakeholders around shared objectives, and drive execution in complex, matrixed organizations.
Experience leading, mentoring, or developing others while fostering an inclusive and collaborative team environment.
Strong analytical and problem-solving skills, with the ability to structure ambiguous business challenges, leverage quantitative and qualitative insights, and develop scalable solutions.
Strong business acumen, with the ability to translate analytical findings into strategic recommendations that drive business decisions.
A proactive, adaptable, and continuous learning mindset, with the ability to navigate change and ambiguity effectively.
Excellent stakeholder management skills, with the ability to influence and align teams through clear communication, sound judgment, and data-driven recommendations.
Excellent written and verbal communication skills in both Spanish and English, with the ability to communicate effectively with audiences ranging from operational teams to senior executives.
Strong organizational and prioritization skills, with the ability to manage multiple initiatives and deliver high-quality work in a fast-paced environment.
Preferred Qualifications
Proficiency in SQL.
Experience leading and developing teams.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- At least 8 years of professional experience in strategy, operations, consulting, or another analytical field
- Track record of leading complex, high-impact initiatives and delivering measurable business outcomes
- Ability to build cross-functional partnerships and align stakeholders in complex, matrixed organizations
- Experience leading, mentoring, or developing others
- Strong analytical and problem-solving skills
- Ability to structure ambiguous business challenges and develop scalable solutions
- Strong business acumen and ability to translate analysis into strategic recommendations
- Ability to navigate change and ambiguity effectively
- Excellent stakeholder management and communication skills
- Excellent written and verbal communication skills in Spanish and English
- Strong organizational and prioritization skills
- Proficiency in SQL
- Experience leading and developing teams
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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