Job Title: Consumer Experience Research Lead (Digital)
Philips Grooming & Beauty develops innovative consumer products and experiences across Shaving, OneBlade, Grooming and Beauty, including electric shavers, trimmers and Lumea IPL hair-removal devices. Digital applications, connected experiences and AI are becoming increasingly important in our product propositions.
As Consumer Experience Research Lead – Digital, you will build and lead our growing Digital Consumer Research team in Bangalore, supporting research across Grooming & Beauty's digital and connected propositions.
We are looking for a consumer-obsessed research leader with strong experience in consumer-product development, Digital/UX research and people leadership. You understand consumer needs, behaviours and experiences and know how to translate evidence-based insights into meaningful product innovations.
You will lead and develop a team of researchers, shape the Digital Consumer Research strategy and roadmap, establish clear research priorities and act as a trusted partner to senior stakeholders across R&D, Product Management, Marketing and the G&B categories.
Your Role:
- Consumer Research Excellence: Lead high-quality qualitative, quantitative and mixed-method research, translating consumer needs and behaviours into actionable product requirements and evidence-based decisions.
- People Leadership & Coaching: Lead, coach and develop a growing team of Consumer Researchers, including responsibility for team performance, individual development, feedback and effective resource allocation.
- Digital & Connected Product Research: Guide research across apps, digital experiences, AI-enabled features and connected consumer products, ensuring an integrated understanding of the physical and digital consumer journey.
- Research Strategy & Prioritization: Develop a proactive Digital Consumer Research roadmap, set clear priorities across G&B categories and balance consumer impact, business needs, research quality and available capacity.
- Stakeholder Management & Influence: Act as the primary Consumer Research partner for Digital R&D, Product, Design and Marketing. Challenge assumptions, influence senior stakeholders and ensure the consumer perspective is central to product decisions.
- Research Operations & Continuous Improvement: Ensure effective research planning, execution and reporting, establish consistent quality standards and improve research capabilities, processes and knowledge sharing.
You're the right fit if:
- You have Bachelor's or Master's degree with 12–15+ years of relevant Consumer Research, UX Research or Product Research experience, preferably within a consumer-product R&D environment.
- You demonstrate a strong consumer-centric mindset, with concrete examples of translating consumer understanding and research evidence into product innovations and decisions.
- You have strong qualitative and quantitative research expertise, including the ability to select appropriate methodologies and interpret data critically.
- You bring proven Digital/UX research experience, ideally covering apps, connected products and integrated hardware–software experiences.
- You have direct people-management experience, including coaching, developing and managing the performance of researchers or comparable specialist teams.
- You demonstrate strong strategic thinking, prioritization and stakeholder-management skills, including the ability to challenge and influence senior business and R&D stakeholders.
- You have experience working closely with R&D, Engineering, Design and Product Development teams in an international environment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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Skills Required
- Bachelor’s or Master’s degree
- 12–15+ years of relevant consumer research, UX research, or product research experience
- Experience in consumer-product research and development
- Strong qualitative and quantitative research expertise
- Digital or UX research experience involving apps, connected products, or integrated hardware-software experiences
- Direct people-management experience, including coaching, development, and performance management
- Strategic thinking, prioritization, and stakeholder-management skills
- Experience influencing senior business and R&D stakeholders
- Experience working with R&D, Engineering, Design, and Product Development teams
- Experience working in an international environment
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We're always looking for ways to make life better – not only for our customers, but also for everyone working here. That's why we're taking steps to create an environment where we all acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
