Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
The Opportunity
Cochlear has an opportunity for a Consumer Engagement Specialist based in the Growth Channel team in our Mechelen Belgium office.
Key Responsibilities:
You will make a real difference to people with hearing loss as part of the Benelux direct to consumer campaign (DTC). Working within the Growth Channel team with the primary goal to support candidates through their decision journey to receive the treatment they need for their hearing loss.
You will be field-based, which includes development and execution of the Benelux consumer engagement strategy along with administration and support activities for other sales and marketing activities for Benelux.
About You. We are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
Bachelor’s Degree or equivalent business-related experience required
2+ years MedTech experience
Understanding of implantable hearing solutions and candidate decision-making journey
Familiarity with consumer engagement strategies and event organization
Awareness of Benelux healthcare landscape and referral pathways
Basic knowledge of marketing principles for consumer campaigns
Proven experience in consumer engagement or patient support within healthcare or medical devices.
Demonstrated ability to manage multiple stakeholders; internal/external and influence forward momentum/action
Action oriented results that are balanced with both customer and business focus
Knowledge of Audiology or hearing loss (desirable)
Commercial acumen (desirable)
Proactive and efficient contributor, working in teams or autonomously when required
Independent thinker
Native Dutch speaker/Fluent English
IT Skills: Microsoft Office, Salesforce.com (desirable)
Desired Skills:
Team player
Organizational skills for planning and executing events
Proven strong, persuasive written, verbal and communication skills
Negotiation skills
Excellent interpersonal and communication skills across multiple channels.
Customer focus and active listener
Flexible as you occasionally will travel within Benelux and Internationally, with the opportunity to attend and participate in conferences, workshops and customer events
What we offer
An attractive remuneration package and flexible extra-legal benefits
An extensive onboarding and training program
An enjoyable work environment with attention to life-work balance and homeworking
A stimulating environment with growth opportunities and opportunity to meet multi-disciplinary colleagues across the globe
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. Be part of something purposeful and APPLY now by clicking on the link below and see your career grow!
Cochlear Summary
Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™).
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
Top Skills
What We Do
Hear now. And always
As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss.
Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing.
We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear.
We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it.
That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing.
Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear.
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