Consumer Direct Home Lending Manager - Columbus, OH

Job Description
You have a passion for enabling the dream of homeownership and use your knowledge to build deep relationships within the community.
As a Community Home Lending Advisor, you have an opportunity to deliver strong production results and support customers, with a particular focus on customers in low-and-moderate income and minority communities, in achieving their dream of homeownership. You will rely on your excellent interpersonal skills and dedication to provide exceptional customer service allowing you to build long-term relationships with customers inside the branch, outside the branch, and within the community. You will serve as the primary point of contact throughout the originations process, focusing on the relationship, not just the sale.
Job Summary:
As a Consumer Direct Home Lending Manager in Chase Home Lending, you will play a pivotal role in relaunching our Home Equity Line of Credit business. You will leverage your expertise in the home lending industry to lead and motivate a team of Home Lending Advisors and Associates who are dedicated to serving our customers' financial needs. This role offers a unique opportunity to advance your career while making a significant impact on our business.
Job Responsibilities

• Utilize your strong interpersonal skills to effectively manage and grow a team of Home Lending Advisors/Associates, maximizing sales opportunities.
• Demonstrate exceptional leadership by attracting, recruiting, retaining, and developing a successful team who thrive in Chase's business environment. Provide overall sales leadership, model and coach key behaviors, and ensure effective education and employee development.
• Provide routine feedback and aim to achieve goals, maximizing the sales opportunities presented.
• Foster a high-morale, hard-working team environment that prioritizes customer satisfaction and a passion for exceeding goals.
• Lead and support your team in helping customers access their home equity to finance life events, ensuring a customer-first approach in all interactions.
• Monitor and analyze team performance metrics to identify areas for improvement and implement strategies to enhance productivity and sales results.

Required qualifications, capabilities and skills

• Proven experience in the home lending industry with a strong understanding of mortgage products and services.
• Demonstrated ability to lead, inspire, and develop a high-performing sales team.
• Strong interpersonal and communication skills, with the ability to build relationships and influence others.
• Ability to execute strategic business plans and achieve sales targets while ensuring compliance with regulatory requirements.
• Commitment to continuous improvement and professional development.

Why Join Us?
At Chase Home Lending, we are committed to fostering a collaborative and inclusive work environment where you can grow your career and make a meaningful impact. As a Lending Manager, you will have the opportunity to lead a talented team, drive business growth, and contribute to the success of our Home Equity Line of Credit business. Join us and be part of a team that values innovation, excellence, and customer satisfaction.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.