The Consumer Complaint Specialist will collect and aggregate data received by MidFirst through various communication channels (e.g. e-mail, website, written, etc.) into the Complaint Management Database. The Specialist will then monitor distribution and timeliness of complaint activities within the Complaint Management Database, and routinely review complaints for accuracy, completeness and use of grammar. Additionally, this position will monitor categorization and other data input categories within the database. The Specialist will also assist with creation of recurring and ad-hoc reporting on complaints and contribute to development, implementation and management of effective compliance processes and controls. Additionally, they routinely support Compliance and Internal Audit needs for information within the Complaint Management Database.
Position Requirements:
Onsite-OKC
- 2-3 years of complaint management experience
- Excellent writing and communication skills, including the ability to communicate clearly with management and colleagues
- Excellent interpersonal and collaboration skills
- Strong analytical skills, detail-orientation and ability to prioritize tasks
- Strong organizational and project management skills
- A working knowledge of banking laws and regulations, experience in banking is preferred
- The ability to work in a deadline-driven environment
- Excellent PC skills, including MS Excel and Word
A bachelor's degree is preferred but not required.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 2-3 years of complaint management experience
- Excellent writing and communication skills
- Excellent interpersonal and collaboration skills
- Strong analytical skills, detail-orientation, and ability to prioritize tasks
- Strong organizational and project management skills
- Working knowledge of banking laws and regulations
- Experience in banking
- Ability to work in a deadline-driven environment
- Excellent PC skills, including Microsoft Excel and Word
- Bachelor's degree
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
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Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
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Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
