Key accountabilities and decision ownership:
- Develop, monitor, coordinate and manage end to end Consumer Mobile Billing and Payment operations functions.
- Work with cross functional teams including but not limited to Commercial operations team, Customer experience, Audit team, Product & Marketing team, RA team, testing team to identify issues, opportunities, and technical enhancements to improve the efficiency of bill cycle operational processes.
- Evaluate, log and drive solutions to reported problems versus business impacts.
- Pre and Post - production testing and successful implementation of the applied changes.
- Ensure on-time dispatch post-paid bills to customers within the defined and agreed SLAs.
- Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.
Educational Qualification
- Bachelor’s degree in Computer Science / IT or equivalent
Knowledge & Experience:
- Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing
- SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.
- Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.
- Programming language is added advantage.
Core Competencies:
- Excellent communication and collaboration skills.
- Strategic approach and critical thinking
- Interpersonal and presentations skills
Educational Qualification
Bachelor’s degree in Computer Science / IT or equivalent
Knowledge & Experience:
Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing
SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.
Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.
Programming language is added advantage.
Core Competencies:
Excellent communication and collaboration skills.
Strategic approach and critical thinking
Interpersonal and presentations skills
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- At least 5 years of relevant experience in telecommunications or IT services
- Strong technical knowledge and experience in telecommunications billing
- Knowledge and experience with SQL, PL/SQL, and Oracle
- Experience managing outsourced partners
- Strong people management skills
- Expertise in telecom billing and charging systems
- Expertise in rating systems
- Advanced Microsoft tools skills
- Programming language experience
- Excellent communication and collaboration skills
- Strategic approach and critical thinking
- Strong interpersonal and presentation skills
What We Do
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?
