Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Responsible for supporting risk-based operational processes through the timely and accurate review, investigation, resolution, and escalation of alerts. The role applies established procedures and sound judgment to mitigate risk, maintain regulatory and policy compliance, deliver quality operational support, and identify opportunities to strengthen controls and process effectiveness.
- Perform alert reviews related to Account Closure Recommendation (ACR), Customer Identification Program (CIP), Customer Due Diligence (CDD), and TIN applied, ensuring adherence to regulatory and internal policy requirements
- Investigate and resolve alerts by conducting thorough research, analyzing client data, and documenting findings accurately
- Support completion of internal Quality Assurance (QA) reviews, ensuring consistency, accuracy, and compliance with established procedures
- Participate in ongoing review and enhancement of procedures, identifying opportunities to strengthen controls and improve efficiency
- Provide constructive feedback to peers and leadership on trends, risks, and process improvement opportunities
- Demonstrate the ability to think critically and proactively, identifying potential issues and recommending solutions beyond standard processes
- Collaborate with cross-functional partners to ensure timely resolution of alerts and alignment with operational priorities
- Maintain a strong focus on risk mitigation, client experience, and regulatory compliance in all aspects of work
- Processes routine/standard alerts (via applications and email) to appropriate front line unit (FLU) according to established procedures and prescribed processes.
- Daily responsibilities will cover the operations functional areas such as: Reviewing and Researching of Initial Alerts, Managing Alerts to Closure, Responding to Inquiries
- Provides quality, timely service and effective and efficient operations support for the assigned areas, internal business partners and/or external customers and clients.
Job Required Qualifications
- 1+ year operational experience
- Minimum intermediate Excel and Word skills
- Strong written and oral communication skills
- Strong problem resolution and decision-making skills
- Attention to Detail and completeness for record retention is critical
- Highly motivated mindset
- Adapt to change in a highly regulated industry
- Collaborative mindset
- Analytical thinking
- Experience utilizing the following systems:
- Client Profile
- Finder
- Client Document online (CDOL)
- Bridge screens (KDI,DQS,KDR)
- DGUI
- Interact
- LexisNexis
- SharePoint
- Global Policy Source (GPS)
Desired Skills:
- Bachelor's Degree or equivalent experience
- Microsoft Access skills
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)Pay and benefits informationPay range$25.00 - $31.87 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Skills Required
- At least 1 year of operational experience
- Intermediate Microsoft Excel skills
- Intermediate Microsoft Word skills
- Strong written and oral communication skills
- Strong problem resolution and decision-making skills
- Strong attention to detail and complete record retention
- Highly motivated mindset
- Ability to adapt to change in a highly regulated industry
- Collaborative mindset
- Analytical thinking
- Experience using Client Profile, Finder, Client Document Online, Bridge screens, DGUI, Interact, LexisNexis, SharePoint, and Global Policy Source
- Bachelor's degree or equivalent experience
- Microsoft Access skills
- High school diploma, GED, secondary school qualification, or equivalent
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision plans along with mental health resources, EAP support, and virtual care options. These offerings indicate breadth across preventive care, counseling, and convenient access channels.
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Retirement Support — Retirement benefits include up to a 5% 401(k) company match plus an additional 2% or 3% annual company contribution based on years of service. This structure signals meaningful long-term savings support beyond standard matching.
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Parental & Family Support — Family support features 26 weeks of parental leave, with 16 weeks fully paid for eligible employees, plus programs for fertility, adoption, surrogacy, childcare, and backup care. These resources emphasize support across family-building and caregiving needs.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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