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A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!
THE VALUE YOU’LL BRING:
The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.
As a Consumer Affairs Specialist, you are the primary point of contact for our consumers with questions or feedback about our products. Setting the tone for how our company and services are experienced, exceptional customer service and communication skills are a must along with a strong desire to create valuable experiences for our consumers. Smithfield Foods is a $15 billion global food company and the world's largest pork processor and hog producer. In the United States, the company is also the leader in numerous packaged meats categories with popular brands including Smithfield, Eckrich ®, Nathan's Famous ®, Farmland ®, Armour ®, Farmer John ®, Kretschmar ®, John Morrell ®, Cook's ®, Gwaltney ®, Carando ®, Margherita ®, Curly's ®, Healthy Ones ®, Morliny ®, Krakus ® and Berlinki ®. Smithfield Foods is committed to providing good food in a responsible way and maintains robust animal care, community involvement, employee safety, environmental and food safety and quality programs.
WHAT YOU’LL DO:
The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
Consumer Correspondence In a dynamic and fast-paced environment, Consumer Affairs Specialists promptly and accurately address consumer correspondence via email, phone calls, and social media.
Documentation and Reporting Document every consumer interaction with precision for weekly and monthly reports, essential for driving continuous improvement initiatives.
Brand and Product Expertise Develop and sustain robust brand, product, and industry expertise to provide guidance on nutrition, handling, preparation, purchasing inquiries, and brand promotions.
Complaint Management Effectively manage consumer product complaints, ensuring appropriate resolutions are identified and implemented.
Critical Issue Escalation Escalate critical or liability concerns, initiating thorough documentation processes for these cases.
Team Collaboration Collaborate seamlessly with the consumer affairs team, cultivating specialized areas of expertise.
Team Environment Foster and maintain a positive, cooperative team environment.
Process Improvements Identify and implement opportunities for process enhancements to elevate the consumer experience.
WHAT WE’RE SEEKING:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Education & Experience: Bachelor’s Degree from an accredited four-year college or university and 2+ years of relevant customer service/data entry experience; or equivalent combination of education and experience, required.
Customer Service Expertise: Excellent customer service skills, with a commitment to building productive relationships, resolving complex issues, and fostering customer loyalty.
Technical Knowledge: Familiarity with basic nutrition and allergens is preferred. Proficiency in the Microsoft Office Suite, including Word, Excel, and Outlook.
Communication Skills: Strong verbal and written communication abilities. Must be capable of completing required forms in English, demonstrating fluency in reading and writing.
Organizational and Analytical Skills: Ability to plan, organize, and prioritize tasks while achieving effective time management. Demonstrates critical thinking, decision-making, and problem-solving capabilities. Highly organized and detail-oriented.
OTHER SKILLS THAT MAKE YOU STAND OUT:
Teamwork and Environment: Thrives in a fast-paced, dynamic environment. Ability to collaborate respectfully, be approachable, and build a positive, team-oriented atmosphere.
EEO Information
Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.
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What We Do
Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. With more than 60,000 jobs globally, we are dedicated to producing "Good food. Responsibly®" and serve as one of the world's leading vertically integrated protein companies.
We have pioneered sustainability standards for more than two decades, including our industry-leading commitments to become carbon negative in U.S. company-owned operations and reduce GHG emissions 30 percent across our entire U.S. value chain by 2030. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield®, Eckrich® and Nathan's Famous®, among many others.
