Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.
Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.
Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.
We are currently looking for a Consumer Advocacy Specialist to join our team in Irving, Texas. This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of consumer loans.
Specifically, you will:
- Track and monitor complaint process from receipt to resolution utilizing spreadsheet data
- Aggregate data from various sources to streamline the investigation process
- Use Google Docs, Sheets, and Slides to create effective correspondences and presentations that convey key messages
- Handle inbound calls concerning complaints
- Conduct outbound customer interview calls
- Communicate and resolve customer issues via online chat channel
- Resolve common customer concerns regarding their powersports loan
- Meet monthly productivity and quality goals
- Comply with all federal and state specific laws that regulate collections and servicing activities
- Assist with slack channel questions
- Complete side by sides with the new hires
- Handle some of the team talk offs when necessary
- Assist with new hire nesting
Requirements:
- HS Diploma or GED required (some college coursework a plus)
- Minimum one year of employment within the Customer Engagement department
- Working knowledge of Word and Excel
- Able to master the use of a web-based system of record (LoanPro) – Training provided
- Strong communication skills both verbally and in writing, as roles involve phone and chat communication
- Able to work a flexible schedule, which may include some overtime, nights, weekends, and holidays
- Honest with a strong work ethic; unscheduled absences are rare and punctuality is essential
- Bi-Lingual English/Spanish is a plus
- Excellent “people” skills and a strong customer service attitude
- Demonstrated problem-solving ability
Benefits:
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Gympass Wellness Benefit
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
Octane Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Octane and has not been reviewed or approved by Octane.
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Leave & Time Off Breadth — Feedback suggests time off is generous, with 4+ weeks of PTO and listings showing up to five weeks self-managed or 20 accrued days. While mechanics vary by role and location, the available time off breadth is strong.
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Wellbeing & Lifestyle Benefits — Feedback suggests wellbeing perks are robust, including Gympass/Wellhub, a $3,000 education stipend, donation matching, and a $500 powersports safety benefit. These extras complement core coverage and support work-life balance.
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Retirement Support — Feedback suggests the 401(k) match up to 4% (100% of first 3% + 50% of next 2%) provides clear retirement support. This financial benefit appears consistently across postings.
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What We Do
We’re a fintech company that makes buying better. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and outdoor power equipment - fast, easy, and accessible, while delivering a seamless, end-to-end digital buying experience in industries ripe for disruption. Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing experience, and supporting customers throughout their loan with superior loan servicing. We work with over 4,000 dealer partners and over 30 OEMs across the United States, and we recently surpassed $1B in 2022 YTD originations. Founded in 2014, we’re a remote-first company with over 600 employees across the world, and we have offices in Irving, TX, New York, NY, and Irvine, CA. We made the top 10% of the 2022 Inc 5000 list of the fastest growing private companies in America and are Certified as a Great Place to Work®.
Why Work With Us
We’re a diverse team of innovators determined to give our customers the best possible experience. Information is shared transparently, enabling cross-functional collaboration. We’re a performance based culture where accomplishments are both celebrated and rewarded, always looking for new talent to help us develop our industry-leading products.
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