Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule:
PRNShift:
Day (United States of America)Address:
501 REDMOND RD NWCity:
ROMEState:
GeorgiaPostal Code:
30165Job Description:
Work Schedule: Days
- Verifies insurance eligibility and benefits, obtains pre-authorizations, and ensures compliance with Medicare and payer requirements.
- Registers patients accurately for services, confirms demographic and insurance information, and minimizes duplicate medical records.
- Creates patient financial estimates, collects payments, establishes payment plans, and performs cashiering and cash reconciliation functions.
- Coordinates communication between patients, insurance companies, clinical teams, and ancillary departments to support a positive patient experience.
- Provides excellent customer service by documenting patient and payer interactions, maintaining workflow coverage, and supporting PBX/switchboard operations as needed.
Knowledge, Skills, and Abilities:
- Mature judgement in dealing with patients, physicians, and insurance representatives
- Working knowledge of Microsoft programs and familiarity with database programs
- Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
- Ability to communicate professionally and effectively, both verbally and written
- Ability to adapt in ever-changing healthcare environment
- Ability to follow complex instructions and procedures, with a close attention to detail
- Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
- Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
- Knowledge of computer programs and electronic health record programs
- Exposure to insurance benefits; ability to decipher insurance benefit information
- Advanced understanding of insurance knowledge and benefits
- Advanced understanding of hospital electronic medical report (EMR) system
Education:
- High School Grad or Equiv [Required]
Field of Study:
- N/A
Work Experience:
- 1+ customer service [Preferred]
- 1+ relevant healthcare [Preferred]
- 1+ revenue cycle [Preferred]
Additional Information:
- N/A
Licenses and Certifications:
- Certified Healthcare Access Associate (CHAA) [Preferred]
- Certified Revenue Cycle Rep (CRCR) [Preferred]
Pay Range:
$15.89 - $25.43This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Skills Required
- High School Graduate or Equivalent
- Verify insurance eligibility, benefits, and obtain pre-authorizations
- Patient registration and demographic/insurance confirmation
- Knowledge of Medicare and payer compliance (CMS, EMTALA)
- Create patient financial estimates, collect payments, establish payment plans, cashiering and reconciliation
- Experience with Microsoft Office programs
- Experience with database programs and electronic health record (EMR) systems
- Understanding of HIPAA privacy rules and ability to handle confidential patient information
- Strong verbal and written communication and customer service skills
- Ability to follow complex instructions, multitask, and maintain attention to detail
- Certified Healthcare Access Associate (CHAA)
- Certified Revenue Cycle Rep (CRCR)
- 1+ year customer service experience
- 1+ year relevant healthcare experience
- 1+ year revenue cycle experience
AdventHealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AdventHealth and has not been reviewed or approved by AdventHealth.
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Healthcare Strength — Comprehensive medical, dental, vision, and pharmacy coverage is offered with multiple plan options and 100% coverage for preventive care. Wellness programs and mental health resources are included to support whole-person well-being.
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Retirement Support — Retirement programs include the Adventist HealthCare Retirement Plan with employer cash contributions and matching for employee contributions. Additional financial protections include disability and life/AD&D insurance and tax-advantaged accounts.
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Wellbeing & Lifestyle Benefits — Whole-person resources feature mental-health support (e.g., Lyra), wellness initiatives, and an Employee Assistance Program. Tuition assistance, education pathways via AdventHealth University, and employee discounts add lifestyle and career value.
AdventHealth Insights
What We Do
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. More than 80,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers provide individualized, wholistic care. Our Christian mission, shared vision, common values and focus on whole-person health is our commitment to making communities healthier with a unified system: 50 hospital campuses and hundreds of care sites in diverse markets throughout nine states.
