Consulting Director, Claims Strategy and Execution, Healthcare and Professional Services

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Claims technical expert responsible for the development and execution of strategic processes and improvements for Claims lines of business. This person will consult with Claims leadership to support claims initiatives and partner to create business driven strategic roadmaps. Drives strategic activities of line of business to drive continuous process improvements within the lines of business. Acts as subject matter expert in support of the execution and implementation of operational changes with business partners.
This individual contributor role will work across Professional Services and Healthcare segments: Architects & Engineers, Accounting, Program & Large Law, Not for Profit Community Association D&O, and Real Estate Professionals as well as Allied Healthcare Facilities, Physicians, Hospitals, Aging Services, and Allied Health Providers.
This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Collaborates with and influences senior leadership in the development and implementation of Claims strategies and processes.
• Acts as claims technical expert on behalf of their organization/lines of business to key business partner in order to diagnose and take action on improvement opportunities within LOB.
• Provides technical claims support to business partners to mobilize on 'quick wins and key strategic initiatives.'
• Drives improvement of Claims policies, business strategies and goals, regularly evaluating performance against goals, and holding team accountable for achieving desired results.
• Manages outcomes through implementation of cross-functional strategy execution progress reviews.
• Acts as point person to identify, scale, and implement development materials for staff and impact talent management.
• Drives communication and plans within organization from functional Claims areas and key business partners including Finance, Actuary and Underwriting.
• Works within LOB to establish consistency in core processes and tools to drive claims outcomes.

May perform additional duties as assigned.
Reporting Relationship
SVP, Healthcare & Professional Services Claims
Skills, Knowledge & Abilities

• Senior level knowledge of insurance and claims principles, practices, and procedures.
• Excellent critical-thinking, analytical and problem-solving skills.
• Ability to operate in a fast paced, cross-functional environment with the ability to create and manage work plans across multiple work streams, owners, and teams.
• Ability to identify and address barriers to execution and drive outcomes.
• Excellent communication, presentation, and facilitation skills with the ability to effectively design and run group meetings and large workshops.
• Ability to effectively interact with all levels of CNA's internal and external business partners.
• Knowledge of Microsoft Office Suite, and other business-related software especially in working with exporting data from various databases and compiling reports in MS Excel and other software tools.

Education & Experience

• Bachelor's Degree, Master's or JD preferred, in related discipline or equivalent work experience.
• Typically, a minimum of ten years of related work experience.
• Experience in Property and Casualty Insurance strongly preferred, Professional Liability claims expertise is a plus. Insurance designations a plus.

#LI-MM1
#LI-Hybrid
I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com .