Job Posting End Date:
Worker Type:
Fixed Term (Fixed Term)Responsible for the operational support of Desktop, Software Packaging and Release within Workplace, Performance & Quality, Capacity & Continuity, Issue & Risk Management.
Responsibilities:
Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. technical requirements, complexity and timeframes, etc.
Package applications/software utilizing the corporate preferred and licensed toolset
Create and maintain documentation and conforming to standards (NAB & external)
Liaising with the wider resolver groups. i.e. SCCM, SOE, Service Desk, Desktop Support, etc
Peer Reviews/Quality Assurance checkpoints and sign offs amongst the team
Aim for a Zero-defect package
Plan, schedule and coordinate releases following the standard lifecycle (dev, uat, test, pilot, prod)
Close working relationship with software release coordinators
Ensure compatibility across the environment, not limited to BOE/SOE
Foresight on upcoming security releases and version uplifts
Adhere to change management standards
Maintain necessary skills to keep up to technology trends and changes
KEY CHALLENGES:
Providing technical support for a business-critical function ensuring service stability, resolution of incidents within SLA and driving efficiency within the service.
Driving operational & technology change agenda to mature services in line with industry direction
Ensuring service change and service transition is executed flawlessly
MANDATORY TECHNICAL SKILLS – Must have
Admin Studio/Install Shield exp.
SCCM/MECM/InTune management
Basic Active Directory
SECONDARY TECHNICAL SKILLS – Nice to have
3-7 year’s support / administering medium to large-scale Windows desktop (physical and virtual) environments
Proven work experience as a Software/Application Packager
2 years’ experience delivering workplace services in an enterprise environment.
Experience (2+ years) experience delivering service in an enterprise ITIL environment
SOFT SKILLS
Ability to work part of a team or autonomously
Relevant industry certifications desirable.
Strong business communication and interpersonal skills
Proven ability to remain flexible to deliver business outcomes
Tertiary qualification in a Technology discipline or related field
Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
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What We Do
We're here to be the most customer-centric company in Australian and New Zealand. We’re focused on what matters most and here to support you with your banking needs in any way we can. We’re open for business.
Connect with us: www.nab.com.au/contact-us
