Consultant

Consultant – Customer Success Portfolio - Japan

Why SailPoint? 

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team on-site or remotely. 

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.  

Who you are: 

Located in Japan, you are an energetic and dedicated professional who takes pride in getting the job done right. You bring a consultative mindset and breadth of experience to your role by striving to understand how things work so that you can identify the best way to provide solutions to everyday problems. You operate well with fixed deadlines as well as dynamic environments that require frequent change. You are curious and ask questions to understand and improve your knowledge. You collaborate effectively within a team structure and can take on tasks independently, following them through to completion. 

What You’ll Do: 

As a Consultant at SailPoint, you will begin with comprehensive product training to master our SaaS and Software solutions, leveraging your experience to gain deep knowledge quickly. Within a month, you will start working on projects to establish connectivity to customer environments, continuing to learn about SailPoint project delivery. By six months, you will implement solutions for small to medium-sized projects under the guidance of a Solution Architect, gradually transitioning to independent operation and providing best practices to customers. By the end of the first year, you will manage projects of varying sizes and complexity, largely operating independently. 

Responsibilities: 

• Work with customers on the installation, integration, and deployment of SailPoint software and/or SaaS solutions. 

• Communicate to clients and partners aspects of both the solution and the implementation at the technical and functional level. 

• Configure SailPoint solutions as defined by Solution Architect and begin to contribute to solution definition. 

• Deliver technical training designed to enable and educate SailPoint customers and implementation partners. 

• Build rules for customers and evaluate rules built by customers. 

Requirements: 

• 3+ years of professional work experience as part of a technology company with at least 2 year of customer facing experience 

• Experience setting up and installing software on both Windows and Linux platforms 

• Database Knowledge in one or more of the following: Oracle, Sybase, MSSQL, MySQL 

• Experience with enterprise directories such as Microsoft Active Directory and LDAP 

• Familiarity with networking principles: SSL/TLS/HTTPS, Certificate Management, Basic TCP/IP troubleshooting 

• Experience reading and writing any of the following programming languages: Java, BeanShell/JavaScript/TypeScript, JSP/Servlets, Linux/Unix, SQL, PowerShell, Python, Ruby, C#, C++. 

Preferred: 

• Familiarity with cloud technologies: AWS, Azure, GCP  

• Familiarity with any of the following web technologies: SPML/SOAP, Web and Application Servers, RESTFull APIs 

• Experience working with a project team that has deadlines and regular internal team and customer meetings 

• Experience with quality assurance duties (usability testing, performance testing, automated testing, test scripts, test cases and test plans) 

• Security software or IT audit experience 

Education: 

• Bachelor’s degree, preferred, not required or equivalent experience (Computer Science or Engineering degree a plus). 

• J2EE certification is a plus 

• SailPoint Certified Engineer is a plus and is expected within 12 months of hire