Consultant, Telecommunications, Teams Voice Support - Bilingual

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining the Enterprise Voice team at CIBC. The Consultant, Teams Voice Support role is responsible for providing overall support as the voice representative for MS Teams Voice including administrating Teams Voice via Teams Admin, supporting Oracle SBCs and devices,  managing Poly hard phones and other end point devices, supporting users in both back office and client facing roles with voice issues, troubleshooting network issues as they relate to voice, supporting voice network devices such as SBCs and SBA’s, interfacing with vendors such as Microsoft, Poly, Oracle, Bell and others and collaborating with internal partners, maintain enterprise telecommunications devices and services in compliance with applicable service standards, methodologies, policies, and processes. The role troubleshoots complex issues for all levels, applying technical expertise to support devices and systems, document and analyze solutions, and recommend improvements that improve voice, data, and network utilization and capacity. The Consultant, Teams Voice Support is an operational role to support the Teams Voice platform and its users with support, monitoring, testing, on site break/fix, governance and being part of an on call cycle.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Subject Matter Expertise - You will act as a consultant and specialist in the voice telephony space in CIBC. Your vast industry experience and knowledge of various technologies will be used to provide incident resolution, solution design, and continuous improvement opportunities.
• Vendor and Service Governance – You will ensure policies and standards are adhered to throughout the lifecycle of the product or service, and you will conduct routine vendor operational governance management.
• Strategy & Roadmap – You will provide engineering consultation, and leadership  for various solutions aimed at strengthening and maturing our enterprise voice services in CIBC, including service lifecycle management, currency, and optimizations.

Who You Are

• You can demonstrate experience in: MS Teams Voice implementation for enterprise initiatives,  Teams Admin Centre, Poly LENS, SIP-T and PSTN Networking Technologies, Oracle SBCs, EOM and OSDMC (or similar). Strong Asset if you’ve worked in Tech Support working in fast paced and demanding environments.
• You're passionate about people: You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You look beyond the moment: You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible
• You understand that success is in the details: You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You're digitally savvy:  You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You're fluent in French and English to serve our clients in the community.

#LI-TA 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-11-21

Job Location

Mont-1155 Rene Levesque O

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Requirements, Service Standards, Standards Compliance, Technical Knowledge, Technical Leadership, Telecommunications Support, Work Collaboratively