As a Consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.
- You will work with incident management process and tools.
- You will use complex application systems and find your way through them to debug a business impacting issue.
- You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
- You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.
- You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
- You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response.
- You will apply the latest technology thinking from our Technology Radar to solve client problems.
- You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell.
- You understand how to use debugging tools and how to troubleshoot issues with the code.
- You have experience working with relational or non-relational databases.
- You have experience working with CI/CD tools such as Jenkins or Azure pipelines.
- You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana .
- You are comfortable with Agile methods such Scrum and/or Kanban.
- You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested.
- You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders.
- You have good communication and articulation skills.
- You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
- You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
- You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements.
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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See here our AI policy.
Skills Required
- Experience with Java and .NET programming languages
- Understanding of cloud platforms such as AWS, Azure, or GCP
- Experience with scripting languages such as Python and PowerShell
- Ability to use debugging tools and troubleshoot code issues
- Experience with relational or non-relational databases
- Experience with CI/CD tools such as Jenkins or Azure Pipelines
- Exposure to application monitoring tools such as Datadog, Prometheus, or Grafana
- Comfort with Agile methods such as Scrum or Kanban
- Ability to ensure bug fixes and code enhancements are high-quality and well-tested
- Strong communication and articulation skills
- Proficiency in English
- Ability to confidently hold Q&A discussions with senior stakeholders
- Presence in the external technology community through speaking engagements, open-source contributions, blogs, or similar activities
- Resilience in ambiguous situations and ability to approach challenges from multiple perspectives
- Willingness to participate in a rotating, need-based 24x7 team
- Ability to handle multiple client engagements
Thoughtworks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thoughtworks and has not been reviewed or approved by Thoughtworks.
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Leave & Time Off Breadth — Paid time off includes vacation accrual from day one with rollover, personal/sick days, development and service days, and a long‑tenure paid sabbatical. Policies also emphasize comprehensive leave for rest, illness, and rejuvenation.
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Healthcare Strength — Health coverage spans medical, dental, and vision and often extends to families, complemented by mental‑health support through Lyra and Headspace. In some regions, private providers and wellness rewards further bolster healthcare access.
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Parental & Family Support — Parental leave is positioned as generous across regions, with fully paid options in some markets and a comprehensive fertility policy. Adoption and broader family supports are also highlighted.
Thoughtworks Insights
What We Do
We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embed AI into every step of the process – not just as a tool but as a mindset. It’s this approach that sets us apart, sparks bold ideas and empowers us to drive real, lasting innovation. We’re not preparing for the future – we’re defining it.
Why Work With Us
As technologists, we have a unique role to play in how technology should benefit all of society, pursuing a more equitable future. Part of that role is to continuously educate ourselves on the issues that matter to the causes we believe in. We recognize our privilege and strive to see the world from the perspective of the most vulnerable.
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