Consultant - Supplier Services - Supplier Diversity

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

What You'll Do:

• Leverage tools and techniques for effective service delivery to Coupa clients and, where the service requires, suppliers 
• Work collaboratively with customer and supplier teams to drive the customer success strategies supported within the context of Supplier Diversity
• Provide accurate and timely information to Coupa stakeholders regarding progress on project tasks. Also, where the service requires, provide service reports to the client in a timely manner with assured accuracy
• Analyze data, create charts and graphs, produce reports, understand csv and xls, and execute filters, v-lookups, pivot tables, and duplicate highlight and removal
• Collaborate with sales, product management and professional services where needed
• Contribute to the success and growth of the Supplier Diversity Managed Services Team and Support Specialists from an operational and technical perspective
• Support continuous improvement projects future service offerings within the Supplier Diversity Services team
• Be a highly proficient source of truth for data stewardship and reporting capabilities across multiple platforms

What You Will Bring to Coupa:

• Experience: Minimum 3+ years in customer relationship management, software solution management, and/or supplier diversity
• Education: Bachelor’s Degree in Business, Computer Science, or Information Systems
• Relationship - Ability to create, develop and maintain relationships with our clients' operational teams
• Expectation Management - Ability to manage client and internal stakeholder expectations
• Excel - Ability to analyze data, create charts and graphs, produce reports, understand csv and xls, and execute filters, v-lookups, pivot tables, and duplicate highlight and removal
• Communication Skills - Professional writing skills, verbal skills and experience presenting to clients of all levels. Ability to articulate clearly and explain technical concepts to a non-technical audience
• Time Management & Organization - Effective time management and organization skills, demonstrating the ability to meet deadlines and deliver at a high level
• Team Skills - Ability to work effectively and collaboratively across Coupa organizations and client teams
• Travel - Must be willing to travel domestically in the United States (light:1-5 times per year)

Preferred But Not Mandatory:

• BSM Knowledge - Business Spend Management knowledge (i.e. sourcing, procurement, invoicing, etc.), depth and breadth of understanding of Coupa BSM solutions
• Procurement Knowledge -- Knowledge of how a customer uses the BSM capabilities within Procurement processes and in general how procurement groups are organized (roles, responsibilities, etc.).
• Consulting Process - Ability to engage as consultant to drive to desired customer outcomes. Experience applying consulting methodologies or processes is a plus
• Language Skills - Ability to operate effectively in a global context. Multi-lingual candidates are encouraged

At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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