The Role
Design, configure, and deploy Salesforce Agentforce and Service Cloud solutions with Einstein AI to improve contact center agent productivity and customer experience. Define workflows, implement case management, Omni-Channel, Knowledge, and Salesforce Flows, integrate AI features (summaries, recommended responses), collaborate with architects and developers, support testing and go‑live, maintain documentation and responsible AI/data governance, and contribute reusable assets and best practices.
Summary Generated by Built In
As a Salesforce Agentforce Consultant, you will design and implement AI‑powered service solutions leveraging Salesforce Agentforce, Service Cloud, and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI.
Your Key Responsibilities:
- Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
- Collaborate with client stakeholders to define agent workflows, automation, and AI‑driven enhancements
- Configure Service Cloud capabilities such as:
- Case Management
- Omni‑Channel
- Knowledge
- Salesforce Flows
- Case Management
- Implement and optimize AI‑assisted agent features including:
- Case and conversation summarization
- Recommended responses
- Productivity enhancements
- Case and conversation summarization
- Work closely with company's architects, developers, and integration teams to ensure scalable and secure solutions
- Support testing, deployment, and post go‑live hyper‑care activities
- Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
- Contribute to reusable assets, accelerators, and best practices within the company's Salesforce Practice
Required Qualifications:
- 5+ years of experience in Salesforce Service Cloud implementations
- Hands‑on experience or strong exposure to Salesforce Agentforce / Einstein AI
- Strong understanding of contact center operations and customer service workflows
- Experience delivering solutions in Agile or SAFe environments
- Strong communication skills to articulate AI and automation concepts to business users
- Bilingual - English and Japanese
Preferred Qualifications:
- Salesforce Service Cloud Consultant certification
- Experience with chatbots, virtual agents, or conversational AI platforms
- Exposure to Salesforce Data Cloud integrations
Skills Required
- 5+ years of experience in Salesforce Service Cloud implementations
- Hands-on experience or strong exposure to Salesforce Agentforce / Einstein AI
- Strong understanding of contact center operations and customer service workflows
- Experience delivering solutions in Agile or SAFe environments
- Strong communication skills to articulate AI and automation concepts to business users
- Bilingual - English and Japanese
- Salesforce Service Cloud Consultant certification
- Experience with chatbots, virtual agents, or conversational AI platforms
- Exposure to Salesforce Data Cloud integrations
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The Company
What We Do
NexusCorp LLC (operating as Nexus Corporation) helps businesses achieve their goals through custom software development, IT consulting, statement-of-work delivery, contingent workforce and direct-hire solutions, and payroll services. It designs, builds, tests, and maintains scalable digital applications; analyzes systems to improve technology use; and supplies specialized professionals and structured project delivery. Its client-first approach emphasizes compliance, integrity, innovation, and tailored business outcomes.
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