Consultant, Records Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Administration group is comprised of Legal, Corporate Secretary Division, Client Complaint Appeals, Complaints Management Program, Enterprise Government Relations, Whistleblower and the Enterprise Environmental, Social and Governance (ESG) functions. Collectively, this group enables CIBC’s core purpose: to help make our client's ambitions a reality by providing our business partners across CIBC with the expert support, strategic advice, programs, policies, controls and governance needed to help build a relationship-oriented bank for a modern world. 

Reporting to the Senior Manager, Transformation & Operational Excellence you will provide support to the Administration senior leadership team as required in the planning, assessment, development and implementation of a project relating to Third Party Records Management across the CIBC Administration Functional Group. Additionally, you will provide Records Management support to the Administration teams in Global Regions, including US, UK and Singapore. The role applies subject matter expertise to consult with the business on process improvements, leading the technical development to deliver high quality processes and procedures relating to Records Management while ensuring compliance with CIBC requirements standards, work practices, processes, security standards and policies.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Administrative Support & Records Management: Assist in the updating, development, documentation and implementation of administrative policy and procedure manuals adhering to Enterprise standards relating to Records Management. Review large data sets within multiple application and excel to ensure alignment to retention policies and correct any issues. Update SharePoint files and folders, identifying Records where required and conduct quarterly self-assessment testing.

• Stakeholder Management through Collaboration:Establish and maintain strong stakeholder and sponsor relationships. Leading the work closely with internal partners towards a common goal and negotiating deliverables and milestones as necessary.Conduct regularly scheduled status reviews, provide business guidance, identify deviations to work plan and recommend corrective action, identify and rectify potential issues /constraints that impact project success.Identify, document, and prioritize business issues and alternatives. Determine risk to the project plan and the application for each issue and co-ordinate decision making to proceed on issues with high importance.

• Creative Problem Solving: Demonstrated ability to thrive in ambiguity, understand business context quickly and connect the dots. Able to think in a structured way when solving problems and organizing work.

Who you are

• You have 2-5 years’ experience in a Business Management Office. Ability to analyze detailed concepts, quickly resolve project issues, and assess the advantages and disadvantages of solutions.
• You have 2-5 years’ experience in Records Management.
• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 20th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Business Management, Client Service, Communication, Detail-Oriented, Management Support, Problem Solving, Process Improvements, Records Management, Relationship Management, Teamwork