Consultant: Quality Assurance

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Competencies required:

Effective Communication skills (verbal and written).

• Effective Report writing skills.
• Display good analytical reasoning skills.
• Demonstrate relevant business process and functional knowledge.
• Demonstrate good knowledge of audit procedures and methodologies.
• Solution-based thinking.
• Display good attention to detail.
• High levels customer service orientation.
• Ability to perform without or with limited supervision.
• Ability to use own initiative when dealing with ‘out of the ordinary scenarios.
• Ability to be flexible and adaptable to change.
• High levels of self-perception (confidence, self-empowerment, optimism, self-respect).
• Effective Time management skills.
• Demonstrate high levels of accountability.

Minimum requirements

• 3-5 years commercial underwriting experience
• Must have NQF Level 5 Qualification
• Previous work experience in direct Short-Term Insurance Commercial Sales and Service
• Sound knowledge and understanding of short-term insurance sales, services and underwriting operations – essential. Must have sufficient understanding of the life cycle of a short-term insurance policy, and related risk management.
• Computer literate – Microsoft Word, Excel, and Outlook.

Advantageous

Formal Certification in Internal Auditing best practices

• Experience or exposure in forensic auditing.
• Experience in data analytics and reporting.
• High levels of stress tolerance. Must have the ability to operate effectively under high levels of pressure and work volumes.
• Ability to build value-adding interpersonal relationships with colleagues, managers, and brokers.

The Quality Assurance function is responsible for assessing potential risks and non-compliance with prescribed rules, procedures and standards of quality. You will mainly be responsible for carrying out quality assurance audits as per prescribed audit plans, ensuring that proper methodologies and processes are being followed. Prepare audit working papers for Quality Assurance (QA) to ensure that all required information for the audit has been obtained and report any identified shortcomings.

We are looking for a skilled Commercial Quality Assurance Consultant (Short Term Insurance). Must have previous work experience in Short Term Insurance (Direct Sales & Service/Underwriting & Retentions).

Responsibilities

Quality Assurance Testing

• Identify risks, prepare actions plans and monitor the progress of these action plans.

• Provide input on process and system enhancements, especially in support of product, process or quality issues.

• Ensure that quality assurance is aligned with service standards within the operational environment.

• Monitor and report on the management of service level agreements and turnaround times.

• Maintain service, quality and designed outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

• Analyse data to identify areas of improvement in the quality system and develop, recommend and monitor corrective and preventative actions.

• Perform on the job analysis to identify opportunities to improve efficiencies and client service.

• Prepare statistical and trend reports to communicate outcomes of quality activities.

• Design a solution which best meets the needs of the client and coordinate the implementation of the designed solution.

• Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value.

Minimum requirements

• 3-5 years commercial underwriting experience

• Must have NQF Level 5 Qualification

• Previous work experience in direct Short-Term Insurance Commercial Sales and Service

• Sound knowledge and understanding of short-term insurance sales, services and underwriting operations – essential. Must have sufficient understanding of the life cycle of a short-term insurance policy, and related risk management.

• Computer literate – Microsoft Word, Excel, and Outlook.

Advantageous

• Formal Certification in Internal Auditing best practices

• Experience or exposure in forensic auditing.

• Experience in data analytics and reporting.

• High levels of stress tolerance. Must have the ability to operate effectively under high levels of pressure and work volumes.

• Ability to build value-adding interpersonal relationships with colleagues, managers, and brokers.

Skills

Action Planning, Change Management, Data Analysis, Data Compilation, Evaluating Information, Executing Plans, Legal Practices, Policies & Procedures, Presenting Solutions, QA Methodologies, Regulatory Compliance Management, Report Review

Competencies

Communicates EffectivelyCourageDirects WorkEnsures AccountabilityInstills TrustManages ComplexityOptimizes Work ProcessesTech Savvy

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

03 June 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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