Consultant, Learning & Development

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As a Learning and Development Consultant will be responsible for strategizing, planning, and executing comprehensive learning and development programs to support projects implementation in the Claims department. This role requires collaboration with various departments and ensuring the creation and maintenance of high-quality training content.

What you’ll do here:

• Monitor and prioritize intake of projects related training requests.

• Create and update training content based on business needs, processes, or procedures, including articles, infographics, and presentations.

• Collaborate with the stakeholder to align learning and development initiatives with organizational goals.

• Provide learning & development recommendations, tactics, and best practices across claims department projects.

• Lead regional trainers on execution of multi-regional training deliverables.

• Foster synergy among regional training teams to promote consistency and collaboration.

• Maintain an up-to-date portfolio of training content to ensure relevance and accuracy.

• Build and maintain reports to track the effectiveness of training campaigns.

What you bring to the table:

• Educational background in Adult Education.

• 1-3 years of experience with adult education/learning theories and effective delivery of material to a variety of audiences.

• Experience with learning management systems (LMS) and other training delivery platforms.

• Insurance experience (Claims, Underwriting, Brokerage, Distribution, or other related field) is an asset.

• Strong proficiency in oral and written communication skills to work effectively with cross-functional teams.

• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

• Analytical skills to track and report on training effectiveness.

• Project management skills is a plus.

• Knowledge of eLearning development tools (Articulate 360, Adobe Creative Cloud, Snag It, Storyline, Envato, V'yond/GoAnimate, MS Office), scripting and storyboard design (an asset).

• Bilingualism (English/French) is an asset. Need to interact on a regular basis with English-speaking clients and colleagues across the country.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.