Consultant, Information Technology

Posted Yesterday
Be an Early Applicant
Hyderabad, Telangana
1-3 Years Experience
Information Technology • Consulting
The Role
The Consultant, Information Technology is responsible for configuring and maintaining electronic data transfer systems, troubleshooting issues, creating user accounts, and acting as the primary technical contact for data suppliers. The role involves managing high volumes of support requests, participating in process improvements, and ensuring compliance with HIPAA regulations.
Summary Generated by Built In

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Configure, monitor, and maintain electronic data transfer systems and processes. Work with data suppliers and recipients to set up data transmissions, and provide electronic data transfer (EDT) troubleshooting support.

RESPONSIBILITIES 

  • Work with data suppliers/customers/third parties to configure inbound and outbound data transfers 

  • Troubleshoot data transfer and system problems related to the EDT process 

  • Create and maintain EDT user accounts, along with other documentation, necessary for managing access and security on the EDT systems 

  • Act as primary technical contact for data suppliers and internal staff regarding EDT processes and policies 

  • Regularly report on the status of emergent/ongoing issues  

  • Work with team to identify systemic problems and to plan future repairs and enhancements 

  • Participate in Lean process improvement activities 

 

 

MINIMUM QUALIFICATIONS 

  • Experience working with various data transfer protocols: SFTP, HTTPS, etc. 

  • Highly organized and able to manage high volume of support desk requests 

  • Ability to use Windows command-line interface to work on both internal and external systems 

  • Familiarity with Linux navigation and basic commands 

  • Knowledge of enterprise PGP software and several third-party data transfer clients (WS-FTP, MOVEit, Rebex) 

  • Understanding of LAN and WAN networking and data transfer concepts 

  • Understanding of HIPAA and security requirements involved in electronic data transfer 

  • Aptitude for technical concepts and good problem solving skills 

  • Ability to quickly learn new software and processes 

  • Excellent written communication skills 

  • Customer service/support or help desk experience 

  • Able to adapt to changing priorities and tasks 

 

 

 

PREFERRED SKILLS AND EXPERIENCE 

  • Excellent computer skills-Windows, MS Word, Excel, Access, Outlook, etc. 

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.

Top Skills

Linux
Windows
The Company
Ann Arbor, MI
1,585 Employees
On-site Workplace
Year Founded: 2022

What We Do

Merative is a data, software and technology partner for the health and government social services industries, working with providers, health plans, employers, life sciences companies and governments.

With trusted technology and human expertise, the company works with clients to drive real progress. Merative helps clients orient information and insights around the people they serve to improve decision-making and performance.

Merative, formerly IBM Watson Health, became a new standalone company as part of Francisco Partners in 2022.

Learn more at merative.com

Jobs at Similar Companies

Jobba Trade Technologies, Inc. Logo Jobba Trade Technologies, Inc.

Customer Success Specialist

Cloud • Information Technology • Productivity • Professional Services • Software
Remote
Hybrid
Chicago, IL, USA
45 Employees

Silverfort Logo Silverfort

Marketing Analyst

Information Technology • Sales • Security • Cybersecurity • Automation
Remote
United States
357 Employees

InCommodities Logo InCommodities

Senior Software Developer - NA

Information Technology • Machine Learning • Analytics • Energy • Automation • Renewable Energy
Hybrid
Austin, TX, USA
234 Employees

Similar Companies Hiring

Silverfort Thumbnail
Security • Sales • Information Technology • Cybersecurity • Automation
GB
357 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees
InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account