About this job
The Consultant II role at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of products that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view. In this role, you will have the opportunity to work with and support different teams in the discovery and creation of next generation tools and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company. In this role a candidate will support project and product work, user experience and performance metrics of the project or product, and strategy and communication dashboards. In addition, ensuring the initiative goals are aligned with the broader program strategy and identifying contingencies and dependencies on other initiatives.
About this job
The Consultant II role at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of products that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view. In this role, you will have the opportunity to work with and support different teams in the discovery and creation of next generation tools and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company. In this role a candidate will support project and product work, user experience and performance metrics of the project or product, and strategy and communication dashboards. In addition, ensuring the initiative goals are aligned with the broader program strategy and identifying contingencies and dependencies on other initiatives.
What you will do
- Support identification of associate and customer implications for inventoried initiatives
- Grow knowledge of the following as it relates to the Product/Program:
- Customer needs, pain-points and opportunities.
- The business, the stakeholder needs, and constraints.
- The retail, finance, and automotive industries.
- How technology is being applied to power the customer experience from purchase through ownership.
- Maintain recurring Program Management meetings and solicit and organize presenter agendas
- Elevate concerns in capacity for a cross-functional team of engineers, designers, and business owners to drive the prioritization.
- Assist in tracking and communication of trends and accomplishments related to project and Tech Sprint items.
- Assist in scheduling meetings with Strategic Planning and Delivery partners for the creation of communications and presentations for project, product, and strategic initiatives.
- Track, document, and provide project and product initial ROI metrics, partnering with data team partners to collect input needed
- Build relationships with key business partners to ensure product plans are aligned with company objectives/plans.
- Assist with coordination and communication needs for vendor contacts.
- Identify enhancements to guidelines, policies, practices, and procedures to drive improvements to internal product management and development processes; partner with managers to identify opportunity areas and determine best practices.
- Assist with identifying change management or ADKAR needs; help create change management documentation
- Provide support in the prioritization, initiative alignment and status reporting of the Strategic Plan.
- Help support creation of dashboards and reporting to reflect the status of system enhancement request; track and monitor enhancements to reporting/dashboarding for Strategic Planning and Delivery.
- Schedule and maintain attendee list for prioritization meetings and/or remediation related action plans
Help to drive collaborative innovation to identify unique solutions to company needs
Drawing on research and data, you’ll bring new insights to the development of company processes, vision, and systems. Your forward-thinking and strategic approach will be matched by an urge to drive rapid product delivery and make a real impact on the business. To do this, you must be able to innovative, organized, and gain buy-in from others, partnering cross-functionally to scale the experiences we build for CAF customers.
Qualifications and requirements
- Undergraduate degree in a relevant discipline
- 1-2 years’ experience in program and/or product management or a related field preferred
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
CarMax Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CarMax and has not been reviewed or approved by CarMax.
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Retirement Support — Retirement benefits appear robust, including a 401(k) with dollar-for-dollar matching up to the first 6% of base salary and immediate vesting. Stock purchase programs with a discount or match are positioned as an additional long-term wealth-building option.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, disability, and life insurance, with access beginning relatively early for eligible associates. Mental health resources and wellbeing programs are also present as part of the health offering.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including vacation, holidays, sick time, and paid leave related to new child placement or birth/adoption in addition to family medical leave options. The structure varies by role and tenure, but the overall menu is sizable.
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What We Do
CarMax revolutionized the auto industry by delivering the honest, transparent and high-integrity car buying experience customers want and deserve. This disruptive thinking has helped us become the nation’s largest retailer of used cars with more than 200 stores nationwide. And thanks to our amazing team of nearly 25,000 associates, we have been recognized as one of the FORTUNE 100 Best Companies to Work For® - 16 years in a row! Committed to hiring people with strong values of integrity, transparency and respect, we offer unmatched training and support for associate career growth, and have been recognized as one of Training Magazine’s "Training Top 125" companies in America. We are also proud to be a best place to work for Veterans, and the #2 Best Workplace for Retail.
