The Role
Job Description:
The Consultant I, Specialty Client Success supports clients in utilizing the company’s solutions to meet their organizational goals and objectives. This role provides hands-on learning opportunities through consulting engagements, assisting with project coordination, system configurations, and implementation activities under the guidance of senior team members.- Assist in rendering consulting services at client sites, corporate offices, and remotely.
- Support project stakeholders by gathering information, documenting workflows, and assisting in gap analysis.
- Participate in Discovery sessions for new implementations to understand client-specific configurations and workflows.
- Build, configure, and maintain basic best practice workflows based on standard client needs.
- Document client interactions, system configurations, and identified gaps in product functionality.
- Provide Go-Live support and user adoption assistance for the company’s products.
- Assist in collecting and analyzing client feedback for continuous improvement.
- Collaborate with project teams to ensure timely deliverables and maintain documentation for project outcomes.
- Support client education efforts by discussing training materials, system functionality, and workflow optimizations.
- Travel up to 50%.
- Perform other duties that support the overall objective of the position.
- Bachelor’s degree in business administration, Health Informatics, Computer/Data Science, or related field.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 1-3 years of experience in healthcare IT, customer success, consulting, or project coordination.
- Ability to obtain NCP Certification in EHR or EPM and DM within 6 months of employment.
- Knowledge of: Basic understanding of healthcare workflows and clinical practice management. Knowledge of EHR/Practice Management systems preferred. Proficiency in Microsoft Office Suite; familiarity with SQL or other data tools is a plus.
- Skill in: Strong customer service and communication skills.
- Ability to: Ability to manage multiple priorities in a fast-paced environment.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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The Company
What We Do
NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for. We provide tailored solutions to fit the precise needs of ambulatory practices, as they strive to reach the quadruple aim while navigating the journey of value-based care. The result? Healthier patients and happier providers.
