Consultant II, Specialty Client Success

Job Description:

The Consultant II, Specialty Client Success acts as a subject matter expert (SME) in the company’s solutions, providing in-depth consulting services to clients. This role involves leading implementation efforts, optimizing client workflows, and managing client relationships to ensure successful adoption and usage of the company’s solutions.

• Lead consulting engagements at client sites, corporate offices, and remotely.
• Develop project plans, timelines, and budgets for assigned client projects.
• Conduct system Discovery, analyze client-specific workflows, and configure solutions to align with best practices.
• Manage the Statement of Work (SOW) process, ensuring alignment with client expectations.
• Oversee Go-Live activities, adoption tracking, and end-user training efforts.
• Identify workflow inefficiencies and provide consultative recommendations to clients.
• Serve as the main point of contact for client stakeholders throughout the project lifecycle.
• Document and report QA findings, compliance validations, and implementation results.
• Collaborate with cross-functional teams to support integration and implementation of solutions.
• Travel up to 75%.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s degree in business administration, Health Informatics, Computer/Data Science, or related field.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 3-5 years of experience in healthcare consulting, software implementation, or client success roles.
• Experience managing healthcare IT projects and leading implementation efforts.
• Experience with project management methodologies, including Agile or waterfall.

License/Certification Required:

• Ability to obtain and maintain NCP Certification in EHR or EPM and DM.

Knowledge, Skills & Abilities:

• Knowledge of: In-depth knowledge of healthcare practice management, reporting, and interoperability. Familiarity with SQL, SAS, or other data management tools is a plus.
• Skill in: Strong analytical and problem-solving abilities.
• Ability to: Ability to manage client relationships, resolve conflicts, and drive successful project completion.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.