The Consultant II is responsible for the coordination and execution of project activities during implementation and training of software to clients implementing WellSky Home solutions. Ensures project success, satisfaction of contractual obligations, and transition of clients to a post-implementation client experience program during the professional services engagement.
A day in the life!
Key Activities:
- Work directly with project managers, project teams and client personnel to conduct implementation tasks independently through the life cycle of the project.
- Organize client meetings to ensure the implementation tasks for each phase are executed properly and in a timely manner.
- Deliver end-user training to maximize use of their system.
- Maintain accurate and timely documentation of worked time and other client deliverables according to established standards and procedures to ensure proper billing and revenue recognition.
- Organize requirements gathering sessions, including business process workflow design and mapping.
- Exercise judgement within defined procedures to take appropriate action.
- Apply learned techniques to investigate and solve general problems for clients.
Baseline Competencies:
- Internal and External Collaboration.
- Prioritizing and Managing Assigned Work.
- Creating a Best-In-Class Services Reputation.
- Delivering High Impact Presentations.
- Driving Successful Client Engagements.
- Able to work in a fast-paced deadline-oriented environment.
Do you have what it takes?
Job Requirements:
- 3 - 5 years experience in professional services, consulting, or relevant software experience.
- Able to transfer knowledge in workplace, classroom or instructional setting.
- Able to travel up to 50%, additional travel may be required depending on client needs.
- Knowledge of industry workflows within specific care settings.
- Works well in a dynamic team environment.
- Excellent troubleshooting, listening and problem-solving skills.
- Able to work in a fast-paced deadline-oriented environment.
- Proficient Microsoft Office skills in Windows, Word, Excel, PowerPoint.
Preferred Requirements:
- Bachelor's Degree in business, technical, or clinical field.
- Deep understanding of WellSky system administration and configuration.
- Deep understanding of WellSky Hospice & Palliative (Consolo) system administration and configuration.
- Home Health or Hospice Experience.
Additional Requirements:
- Willing to work additional or irregular hours as needed and allowed by local regulations.
- Prolonged periods of sitting at a desk working on a computer (laptop).
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
#LI-PG1 #remote
About WellSky
WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-generation software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care. WellSky serves more than 20,000 client sites around the world — including the largest hospital systems, blood banks, cell therapy labs, blood centers, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. Informed by more than 40 years of providing software and expertise, WellSky anticipates clients’ needs and innovates relentlessly to ultimately help more people thrive.
We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, including generous paid time off programming, and a casual and fun environment that encourages quality, creativity, and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All U.S.-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.
What We Do
WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide.
WellSky serves more than 20,000 client sites around the world — including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations.
Informed by 40 years of providing software and expertise, WellSky anticipates providers’ needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world.
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