Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionWe are seeking a highly skilled Consultant, Functional Support to join our dynamic team in Johannesburg, South Africa. In this role, you will provide expert guidance and support to our clients, ensuring the optimal functioning of their business systems and processes.
- Contribute to service stability, availability and reliability by providing level two technical support coupled with business or domain knowledge in order to ensure continued service is provided by IT.
- Collaborate with cross-functional teams to design and implement system enhancements and customizations.
- Perform minor application configuration changes as and when required to ensure service stability, availability and reliability.
- Facilitate investigations, conduct root cause analyses on identified incidents and drive remediation to ensure the problem is resolved.
- Develop and maintain documentation for business resilience processes, system configurations, and user guides.
- Perform data analysis and generate reports to support decision-making processes.
- Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to clients
- Bachelor's degree in Business Administration, Information Systems, or a related field
- Certified AWS DevOps Engineer
Experience:
- 3-5 years of experience in functional support or a similar role
- Strong problem-solving skills and analytical mindset
- Proficiency in Windows and Database Solutions.
- Technical Proficiency in Windows Server, Patching and Vulnerability Management.
- Proficiency in data analysis and reporting skills (Dashboarding, Monitoring and Alerts)
- Demonstrated experience in successful project implementations
- Understanding of industry-specific business processes and best practices in functional support
- Strong attention to detail and commitment to delivering high-quality results
Technical competencies:
- ITSM – incident and change management
- ISO standards
- Technical disciplines within server and application support.
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Checking Things
- Developing Strategies
- Documenting Facts
Technical Competencies:
- Windows Server
- Patching and Vulnerability Management
- Proficiency in data analysis and reporting skills (Dashboarding, Monitoring and Alerts)
- Documenting
- Service Level Management
- Service Management Processes
- Stakeholder Management (IT)
- Trouble Shooting
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
