Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo take demand from walk-in customers for any banking matters ranging from product questions to customer account activities (e.g., closing accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
QualificationsDiploma in Business Commerce or related fields at NQF 6
Experience Required
Client Coverage
Consumer & High Net Worth
1-2 years
Previous customer experience, understanding the bank’s laid-down policies and procedures related to customer service. Knowledge of the functions of other departments within the branch.
Experience Required
1-2 years Previous customer experience, understanding the bank’s laid-down policies and procedures related to customer service. Knowledge of the functions of other departments within the branch.
Behavioural Competencies:
- Articulating Information
- Following Procedures
- Interacting with People
- Making Decisions
- Team Working
Technical Competencies:
- Banking Process & Procedures
- Client Retention
- Customer Acceptance & Review (Business Banking)
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Business Banking)
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
