Consultant – Ecommerce & Digital Solutions with 3–5+ years of experience driving adoption, usage, and optimization of enterprise digital platforms. Proven ability to lead tool implementations, business process transformations, and user enablement initiatives across internal and external stakeholders. Highly analytical, with hands‑on experience using Power BI to deliver insights, ServiceNow to manage workflows and escalations, and data‑driven analysis to identify bottlenecks and improve performance. Known for translating complex technology into clear, actionable solutions through training, demonstrations, and stakeholder engagement.
Responsibilities:
- Supported and managed a defined portfolio of ecommerce and digital solutions, driving adoption, engagement, and measurable usage improvements across internal teams and external users.
- Led end‑to‑end implementation efforts, including requirements gathering, process analysis, configuration support, business process modifications, and coordinated rollouts.
- Delivered engaging solution demonstrations and tailored training sessions; created and maintained clear, user‑friendly training collateral, guides, and onboarding documentation.
- Leveraged Power BI to analyze adoption metrics, user behavior, and operational performance, translating data into insights and recommendations for leadership.
- Utilized ServiceNow to manage incidents, requests, and escalations; served as an escalation point for complex or non‑standard issues requiring cross‑team coordination.
- Maintained detailed action‑item and issue tracking to ensure timely responses, accountability, and clear visibility into project status and risks.
- Assisted with planning and execution of project and stakeholder meetings, including agenda development, material preparation, and follow‑up communications.
- Monitored project execution to ensure milestones were met and team members contributed effectively, proactively addressing risks or delays.
- Identified workflow inefficiencies and process bottlenecks through analytical review; partnered with management to design and implement practical, scalable solutions.
- Prepared concise progress reports and dashboards highlighting key metrics, trends, risks, and next steps for leadership and stakeholders.
- Acted as liaison between business users, technical teams, and management during project planning, research, analysis, and solution delivery.
- Performed incidental project management activities, including research, data analysis, documentation, testing coordination, and delivery of assigned action items.
- Served as team lead on small projects, providing structure, direction, and communication to ensure successful and on‑time delivery.
Qualifications:
- Bachelors Degree is required.
- 3-5 years of direct work experience in project management capacity.
- Interpersonal, conflict management, and negotiation skills.
- Problem-solving skills and the ability to analyze workflow and processes required.
- Adept at conducting research into project-related issues.
- Ability to effectively prioritize and execute tasks.
- Strong written and verbal communication skills required.
- Strong computer skills required.
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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
Skills Required
- Bachelors Degree
- 3-5 years of direct work experience in project management capacity
- Strong written and verbal communication skills
- Interpersonal, conflict management, and negotiation skills
- Strong computer skills
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
