Consultant, Digital Analytics

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll be Doing

As an integral part of the Digital Analytics & Integration team, the Consultant, Digital Analytics will be accountable for supporting the development of strategic digital and mobile solutions, architecture to enhance Client digital servicing, franchising and engagement, and improve retention and digital containment. The Consultant will be responsible for owning and supporting projects that impact the business through in-depth research analysis, interpretation, and insights derived from complex digital business information to ensure we are delivering real-time personalized digital experiences to our Clients. This role emphasizes cross-functional collaboration with various teams including frontend and backend Data and Analytics, Strategy, Product and Technology partners. The successful candidate will be passionate about the intersection of business, data and technology and strive to explore how financial services can deliver leading digital experiences to our clients.   

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote .

How You’ll Succeed

• Data Analysis for Storytelling, Problem-Solving & Insights: Utilizing analytics and other internal data sets for thorough analysis to story-tell, understand trends, make projections, uncover opportunities for optimization in our digital banking and native app platforms and derive actionable insights that drive strategic roadmaps and business decisions.

• Servicing, Personalization & Retention Client Strategy: Hold a thorough understanding of the client digital journey, outcomes and pain points in order to steer and influence optimization and personalization initiatives to further streamline and personalize client experience, reduce churn and increase digital engagement.  

• Digital Signals & Personalization: Design strategies with the objective to further franchise and digitally engage customers by leveraging various digital signals for real-time personalization targeting efforts.

• Digital Privacy and Consent: Sound understanding with the ability to articulate the bank's adherence to data privacy and consent regulations (Bill 64, GDPR, CCPA) as well as being able to apply best practices across digital properties (inclusive of digital tracking technologies i.e. cookies and pixels).

• Technology & Integration Discovery: Lead market research on technology platforms and integrations that could add efficiency, effectiveness and enhancement to our current architecture including and not limited to AI, third-party data solutions, digital measurement, servicing and monitoring tools.   

• Create and/or Influence Digital KPIs & Measurement: Evaluate and leverage digital signals to have an improved understanding of true digital adoption and engagement Client behaviour and overall performance of digital servicing tools and products.

• Communication - Superior interpersonal and communication skills sufficient to convey or present factual and conceptual information on issues which require detailed explanation and interpretation. Ability to prepare materials and summaries tailored to executive leadership is a critical skill. 

• Business Casing: Support the development of business cases. 

Who You Are

• You can demonstrate 3 to 5 years of work experience in Digital strategy, Data, Digital Marketing, Digital Servicing, Client journey and behavioural measurement using Analytics platforms and reporting dashboards, deriving actionable insights from data sets, market research, vendor discovery and relationship management, awareness and understanding of digital privacy laws and trends, being able to communicate highly technical concepts in a simplified and concise way, and experience in building business cases. 

• Communication - Superior interpersonal and communication skills sufficient to convey or present factual and conceptual information on issues which require detailed explanation and interpretation. Ability to prepare materials and summaries tailored to executive leadership is a critical skill. 

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Client Facing, Operations Management, Process Improvements, Research Analysis