Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo provide comprehensive and accurate investigation, diagnosis and resolution of all client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to CIB.
Qualifications- Matric, Diploma or Degree in Business Commerce, Consumer Services
Experience Required
- 3-4 years General client services and / or support capability with proficient technical experience.
- Client relationship experience preferred
- Experience resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders Proficient knowledge and / or exposure to Banking products, services and channels
- 3-5 years previous banking experience (must have)
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Checking Things
- Conveying Self-Confidence
- Developing Expertise
- Documenting Facts
- Embracing Change
- Establishing Rapport
- Examining Information
- Following Procedures
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Producing Output
- Resolving Conflict
- Showing Composure
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Banking Process & Procedures
- Business Administration Skills
- Client Knowledge
- Client Relationship Management
- Client Retention
- Compliance
- Continuous Improvement
- Data Analysis
- Data Management (Administration)
- Information Management
- Product and Services Knowledge
- Risk Awareness
- Risk Management
- Written Communication
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
