Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.
Qualifications
Essential Qualifications:
- NQF Level 5 or equivalent qualification is mandatory.
Required Experience:
- Client Coverage: Personal and Private Banking
- A minimum of 1-2 years of professional experience in branch banking is essential.
- Comprehensive understanding of the bank's established policies and procedures related to teller operations and frontline support is required.
- Demonstrated proficiency in managing bulk cash transactions and ATM operations.
- In-depth familiarity with legal aspects pertaining to cash handling is crucial.
- Thorough knowledge of various departments and their functions within a branch environment is necessary.
- Experience in customer service and relationship management within a banking context.
- Proficiency in using banking software and cash management systems.
Skills and Attributes:
- Excellent numerical skills with a high degree of accuracy in cash handling and reconciliation.
- Strong communication skills, both verbal and written, to interact effectively with clients and colleagues.
- Ability to work under pressure and manage time effectively in a fast-paced environment.
- Keen attention to detail and a commitment to maintaining the highest standards of accuracy.
- Adaptability and willingness to learn new technologies and processes in the evolving banking sector.
The successful candidate must possess a strong commitment to maintaining the highest standards of professional conduct and adherence to regulatory requirements in all aspects of cash management and client service. They should also demonstrate resilience, integrity, and the ability to work collaboratively within a team environment.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Examining Information
- Exploring Possibilities
- Following Procedures
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding & Product Knowledge (Consumer Banking)
- Processing
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
