Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
Qualifications
- Matric
- National Certicate in Banking (NQF5 FAIS-aligned qualification)
Required Experience:
- Minimum 1-2 years of experience in Personal and Private Banking
- Demonstrable branch banking experience is essential
- Comprehensive understanding of the bank's established policies and procedures related to teller operations and frontline support
- Proficiency in managing bulk cash and ATM operations
- In-depth knowledge of legal aspects pertaining to cash handling
- Thorough familiarity with the functions of various departments within the branch structure
Key Competencies:
- Rigorous adherence to banking regulations and compliance standards
- Exceptional attention to detail in financial transactions
- Strong analytical skills for accurate assessment of customer needs
- Ability to maintain composure and efficiency in high-pressure situations
- Commitment to delivering superior customer service within the bank's operational framework
Additional Information
Behavioural Competencies:
- Articulating Information
- Examining Information
- Following Procedures
- Managing Tasks
- Producing Output
- Providing Insights
- Understanding People
- Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
Similar Jobs
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
