The Role
Supports business systems through requirements gathering, process analysis, application implementation, testing, troubleshooting, user support, training, and continuous improvement. Partners with business and technical stakeholders to define solutions, manage projects, resolve issues, document workflows, and improve operational efficiency. The role also coordinates technology initiatives, supports change and release processes, and provides recommendations based on data and user feedback.
Summary Generated by Built In
Requisition Number: 2391443
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
Competencies
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Business Analysis & Requirements Management
- Identify and define business, functional, and interface requirements
- Create and maintain process flows, workflow diagrams, business requirements documents, and supporting documentation
- Analyze business processes and identify opportunities to improve efficiency, quality, and user experience
- Support intake and evaluation of technology requests, enhancements, and operational initiatives
- Assist in defining solution requirements, scope, assumptions, and dependencies
- Validate business requirements with stakeholders and ensure alignment with organizational objectives
- Manage straightforward requirement conflicts and escalate complex issues as appropriate
- Partner with technical teams to communicate hardware, software, application, and infrastructure requirements
- Solution Delivery & System Support
- Support the implementation, configuration, testing, and administration of business system applications
- Assist with user acceptance testing (UAT), validation activities, and deployment readiness efforts
- Work with technical teams to identify and resolve root causes of application issues
- Analyze system performance, functionality, and user feedback to recommend enhancements
- Research emerging technologies and industry best practices to identify opportunities for organizational value
- Ensure adherence to established change, incident, release, and problem management processes
- Participate in on-call support activities when required
- Customer & Stakeholder Engagement
- Serve as a trusted partner to business stakeholders by providing guidance on system capabilities and functionality
- Respond to customer inquiries and investigate issues related to application functionality, data integrity, and process execution
- Prepare reports, summaries, and presentations that communicate findings, recommendations, and business impacts
- Provide end-user training, knowledge transfer, and documentation to support adoption of new solutions and processes
- Promote collaboration between business teams and technical resources to ensure successful outcomes
- Project & Process Improvement Support
- Manage medium to large-sized projects through planning, coordination, and execution activities
- Participate in larger cross-functional technology initiatives utilizing established project methodologies
- Lead project planning, requirements tracking, testing coordination, and implementation activities
- Prioritize work based on business needs, operational impact, and organizational priorities
- Identify opportunities for process optimization, automation, and continuous improvement
- Contribute to operational excellence initiatives and support organizational transformation efforts
Leadership Expectations- Demonstrate accountability and ownership for assigned work
- Apply critical thinking and analytical skills to solve business and technical problems
- Build effective working relationships with business partners, technical teams, and vendors
- Continuously develop knowledge of business processes, systems, and industry trends
- Communicate clearly and professionally with stakeholders at all levels of the organization
- Support a culture of collaboration, innovation, inclusion, and continuous improvement
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Healthcare Administration, or a related field; or equivalent combination of education and experience
- 5+ years of experience in business analysis, information technology, systems support, or a related field
- Experience gathering and documenting business requirements
- Experience supporting business applications, technology solutions, or operational processes
- Experience with Microsoft products including Excel, Word, PowerPoint, SharePoint and Teams
- Experience incorporating AI technologies into daily work practices to increase operational efficiency, strengthen communication, accelerate data analysis, and improve work quality through the effective use of Microsoft 365 applications (e.g., Outlook, Teams, Excel, Word, and Copilot)
- Proven ability to analyze data, troubleshoot issues, and develop actionable recommendations
- Proven solid verbal and written communication skills
Preferred Qualifications:
- Experience within a healthcare, managed services, or enterprise technology environment
- Experience supporting application implementations, upgrades, or system enhancements
- Experience with project management methodologies, Agile practices, or related delivery frameworks
- Experience creating workflow diagrams, process maps, and business documentation
- Familiarity with ITIL processes including Incident, Change, and Problem Management
- Proven exposure to reporting, business intelligence, automation, or data analysis tools
Competencies
- Business Process Analysis
- Requirements Gathering & Documentation
- Customer Relationship Management
- Critical Thinking & Problem Solving
- Process Improvement
- Systems Analysis
- Project Coordination
- Stakeholder Communication
- Continuous Learning & Innovation
- Operational Excellence
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Healthcare Administration, or a related field, or equivalent education and experience
- 5+ years of experience in business analysis, information technology, systems support, or a related field
- Experience gathering and documenting business requirements
- Experience supporting business applications, technology solutions, or operational processes
- Experience with Microsoft Excel, Word, PowerPoint, SharePoint, and Teams
- Experience incorporating AI technologies into daily work practices using Microsoft 365 applications, including Outlook, Teams, Excel, Word, and Copilot
- Ability to analyze data, troubleshoot issues, and develop actionable recommendations
- Strong verbal and written communication skills
- Experience in a healthcare, managed services, or enterprise technology environment
- Experience supporting application implementations, upgrades, or system enhancements
- Experience with project management methodologies, Agile practices, or related delivery frameworks
- Experience creating workflow diagrams, process maps, and business documentation
- Familiarity with ITIL Incident, Change, and Problem Management processes
- Exposure to reporting, business intelligence, automation, or data analysis tools
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
