CONSULTANT, BUSINESS ANALYST – Fidelity Health Care Employee Digital Experience
As a Business Analyst Consultant, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with a Product Owner (Squad Leader) and technology team to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment!
The Team
The Business Analyst (BA) is part of the Fidelity Health Business Analyst Chapter (team), which supports product development across multiple health care domains. The BA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement product and service features in health care applications from inception to delivery. Your squad in the Health Care Employee Digital Experience Product Area is focused on building API integration enhancements to support a reimagined customer enrollment experience. You will partner with the Squad Leader, the development team, and stakeholders to analyze HOBS recordkeeping system Data/tables and draft requirements to support enrollment and other life events functionality.
The Expertise You Have
Bachelor’s degree required; Master’s degree preferred
Solid understanding of the Fidelity business with work experience in health care and/or benefits administration and/or product development
6+ years Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with demonstrable ability to work across multiple multi-functional teams
Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
Skilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing tool
Experience with Data analysis, SQL or basic database concepts is a plus
HOBS recordkeeping is a plus
API experience is a plus
The Skills You Bring
Skilled at translating business vision into defined and prioritized user stories for team’s backlog
Ability to understand complex customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional team
Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features
Look for opportunities to innovate and take thoughtful risks to get work done better and faster
You effectively and regularly lead, facilitate, and drive individuals and group meetings to common goals
Highly organized and have a proven ability to prioritize and work under tight deadlines
Skilled at building relationships, fostering strong teams, and influencing others
Self-motivated, great teammate with the ability to plan and complete work independently, and partner effectively to handle dependencies
Strong desire to learn and develop additional skills and expertise over time, as well as drive process improvement
Note: Fidelity will not provide immigration sponsorship for this position.
The Value You Deliver
Working in a Scrum Agile environment to deliver software
Leading and conducting business analyses to formulate and make recommendations
Creating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.)
Collaborate with business partners, development teams, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle
Supporting deployment, business readiness, and solution enablement, e.g., defining and documenting enablement tasks, supporting user procedure documentation, creation and delivery of solution training to internal teams, and communication
Prioritize multiple initiatives and business analysis tasks at the same time
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
