Consultant, Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You will be joining CIBC’s Enterprise Payments Technology – Intria Applications team, where you will provide critical technical expertise during production issues, both during and outside of business hours. In this role, you will be responsible for the functional design and development of application systems across a variety of technologies and platforms. You will consult with senior management on a broad range of existing and emerging infrastructure technologies, translating user requirements into effective process and data solutions that have a significant impact on the business. Additionally, you will offer technical leadership by developing detailed steps and processing logic to ensure that system specifications align with business objectives. This position also involves providing comprehensive, senior-level technical consulting to other IT leaders and senior technical teams within the organization.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Strategic Development & Execution: Perform and coordinate complex solution design activities. Understand the business requirements and translate them into system and application design that is aligned with our technology roadmap. Design and document the technical functionality, infrastructure, interfaces and integrations. Lead the design of cost-effective and innovative solutions to meet both business objectives and the goal of operational efficiency. 

• Application Production Support: Identify and resolve production issues for a Tier 1 - Critical application in a timely manner. Work with the support team and provide required updates to the management during the issue. Also, work on a permanent solution and bring in ideas to remediate and eliminate the production issues.

• Strategy and Roadmap: Contribute to technology roadmaps that are aligned with the bank’s vision, strategy, and business objectives. Lead multiple complex technology solutions while maintaining consistency across the platform, adopting best practices and pushing forward continuous improvements

Who you are

• You can demonstrate 6+ years’ experience in overall IT with production support . Strong technical knowledge on SAS, Azure cloud  Redhat Linux, IBM MQ/Kafka, SQL/Oracle DB, No SQL DB, data lake concept and understanding of Web technologies like Java, Springboot, Node JS etc. Strong knowledge on Microservice (Redhat Openshift, Kubernetes, Docker) architecture and containerization platform and File Transfer software and scheduling software like Autosys. Experience building and integrating with external systems using SOAP/REST APIs; knowledge of different Single Sign-On implementation is an asset. Familiarity with DevOps tools such as GitHub, Jenkins, Maven, Ansible, GitHub Actions and Artifactory is advantageous. Should have experience in handling production support for Tier 1 application. Preferable in banking domain applications. Very strong knowledge of incident, problem and change management process. Willing to work on Infrastructure upgrade activities and support the verification for Infrastructure implementations. Understanding of both SDLC and Agile delivery model and delivering CCR (Currency, Capacity and Refresh). Strong Network and Firewall rules knowledge is an added advantage. Experience in Azure components like Azure ADF, SQL MI, Azure NSG rules etc., basic AI knowledge for automating tasks will be an added advantage.

• You embrace and champion change. You are passionate about being on top of technology trends. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You have a degree/diploma: Bachelor’s degree or equivalent in Computer Science or Technical discipline.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 11th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Design, Application Production Support, Business Requirements, Change Management, Database Management Systems (DBMS), Emerging Technologies, Technical Consulting, Technology Roadmap, User Requirements, Work Collaboratively