Constellation | Social Account Manager

Company Description

We help grow many of the world's most iconic brands at Leo Burnett. We help grow even more of the world's most talented people. You'll find at Leo Burnett an agency built on ideas and dependent upon the people behind them. A culture that doesn't just respect creativity but cherishes it. And a community where the path you choose is your own, the places you can go limitless. We believe creativity has the power to transform human behavior, and we use ours to help our clients' brands discover their "human purpose" and play meaningful, active roles in people's lives.

Job Description

1. Client Management:

• Be able to develop a brief for creative execution or production based on a good understanding and interpretation of Client needs.
• Provide relevant market information and other facts necessary to address briefs.
• Organize and participate in brainstorming, make effective notes to capture ideas.
• Coordinate with various internal departments to keep everyone involved in processes and on schedule.
• Undertake the development necessary for each concept as briefed e.g., sourcing/contacting third parties/obtaining quotations/briefing internal and external facilities - normally under the supervision of senior account leaders.
• Prepare material for Client e.g., collation of samples/visuals, costs, etc. for discussion with line managers.
• Prepare of comprehensive budgets and timing plans from the start of the project
• Develop a critical eye for material produced by account team/creative ensuring it is free of errors and omissions.
• Ensure regular communication of project status with line managers.
• Execute, support and monitor project, to ensure sure smooth and flawless processes during projects.
• Establish and maintain an up-to-date filing system that can be easily accessed by any other team member.
• Manage of a library of competitive information, related knowledge to the business and accessing/providing this information as required to the team, local or global Clients or Agency
• Coordinate, composition and verbal briefing of internal and external resources as required e.g., creative, production, third party specialists, etc.
• Prepare weekly WIP (Work in Process) reports as required and other documents/materials for internal and external meetings, on-time and free of errors.
• Produce accurate contact reports following any contact with Client – provide Clients contact reports within 24 hours of meetings. These may be actions listed in an email; to be evaluated and approved by your line manager on the basis of the profile of the meeting/level of contact prior to circulating same
• Provide Client and Team with feedback on projects on a daily/ “need-to-know” basis.
• Provide updates on budgets and help Managers ensure timing plans are fully up to date.
• Develop a thorough understanding of each process involved in a project and execute action required as needed.
• Ensure that all materials reach markets on time and in the most cost-efficient way.
• Coordinate composing, editing and proofreading high-quality communications materials including proposal, briefing documents, pitch letters, internal memos, fact sheets client correspondence or press releases.
• Coordinate offline activities/events and arrange logistics for relevant parties.
• Assist line manager in building and nurturing relationship with client and other agency partners
• Ensure all information relating to project management is well and accurately delivered in a timely manner

2. Strategy:

• Assist line manager in preparing relevant materials, including market information, trends, competitive information as well as Client product information for development of plans or strategies

3. Creative Leadership:

• Maintain contact with creative team.
• Ensure creative team motivation and working processes.
• Assist creative team with relevant information/materials.

4. People Management:

• Training, lead and guide Account Executive
• Always consult with line manager in regard to enquiries by providing own thoughts in terms of solutions. Do not just relay questions to line manager. (We need a problem-solving mindset, not problem seeing).

Qualifications

• At least 1 year as Account Manager handling IMC or Social Campaigns and working experience in Electronic Industry is the bonus
• At least 3-year working experience in advertising, account management.
• Educational Background: bachelor’s degree with a major in marketing, communications, advertisement, media, digital, public relations, etc.
• Fluent at English (both writing & speaking).
• Detail-oriented, well organized to juggle multiple tasks and meet deadlines
• Bold, passionate with an appetite for producing good work
• Work well under pressure with can-do, solution-driven attitude
• High sense of resilience
• An open-minded, proactive & teamwork mindset to grow
• High sense of ownership, responsibility and commitment when receiving tasks/requests.
• Ability to put your own thoughts into short & concreate writing/speaking.
• Advanced knowledge of working software (Word, Excel, PowerPoint, etc.)
• A personable and professional character that will allow you to build client trust