Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
En Amex Global Business Travel nuestros Consejeros de Viajes son la parte principal de nuestra organización , brindando servicio de clase mundial a nuestros clientes de viajes corporativos. Aprenderás a utilizar sistemas de reserva estándar de la industria, resolver consultas de clientes para todo tipo de viajes a través de teléfono, chat y mucho más.
Si tienes experiencia en hospitalidad, servicio al cliente o centros de contacto, y siempre has querido trabajar en viajes, podrías ser perfecto para este puesto.
Que buscamos:
3+ años de experiencia comprobable en hospitalidad, servicio al cliente o centros de contacto
Altamente competente en habilidades tecnológicas, incluyendo solución básica de problemas y confianza en la navegación de nuevas plataformas de software
Capacidad para resolver problemas de clientes rápidamente
Comprensión de aplicaciones matemáticas, incluyendo porcentajes e impuestos
Apasionado por el servicio al cliente de clase mundial (empático, tranquilo y cortés)
Debe contar con un espacio de oficina en casa tranquilo y seguro, libre de ruido e interrupciones
Debe tener servicio de internet de alta velocidad confiable en su domicilio
Disponibilidad exclusiva para horario NOCTURNO
Que harás:
Participar en nuestro programa de capacitación de viajes, donde aprenderás todo lo que necesitas saber sobre viajes corporativos y nuestra industria
Aprender sobre nuestros productos y servicios que proporciona Amex GBT, incluyendo nuestro proceso de reserva integral
Experimentar nuestro entorno de práctica interactivo
Asesorar y organizar viajes para clientes de negocios corporativos (individuos y grupos)
Garantizar el cumplimiento de la política de viajes acordada con los clientes, políticas de proveedores de servicios y requisitos regulatorios
Utilizar técnicas positivas de servicio al cliente y dar solución a solicitudes especiales de nuestros clientes
Colaborar dentro de tu equipo para proponer y proporcionar retroalimentación constructiva para mejorar los niveles de servicio
Al final del programa de capacitación, te ayudaremos a la transición a tu rol a tiempo completo como Consejero Asociado de Viajes
Nuestra líne de negocio de Atención al Viajero opera 24/7, por lo que buscamos personas entusiasmadas por trabajar en horario nocturno exclusivamente.
Location
Mexico
Click here to learn more about the benefits we offer in Mexico.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- 3+ años de experiencia comprobable en hospitalidad, servicio al cliente o centros de contacto
- Competencia en habilidades tecnológicas, solución básica de problemas y navegación de nuevas plataformas de software
- Capacidad para resolver problemas de clientes rápidamente
- Comprensión de aplicaciones matemáticas, incluyendo porcentajes e impuestos
- Orientación al servicio al cliente de clase mundial (empático, tranquilo y cortés)
- Espacio de oficina en casa tranquilo y seguro, libre de ruido e interrupciones
- Servicio de internet de alta velocidad confiable en el domicilio
- Disponibilidad exclusiva para horario nocturno
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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