National Case Manager Workers Compensation Services - 2

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

It is difficult to improve workplace health and safety results without sufficient resources, expertise, and systems to anticipate the risks to which one is exposed. TELUS Health is the partner that can guide you through this complex universe thanks to:
-Timely and specialized support related to workplace injuries
-Simple online tools and predictive analytics that enable strategic case and claims management to ensure a quick and safe return to work
-Risk prevention advice to avoid incidents and accidents
-A complete range of training and consultations for employees, managers, health and safety committees, union leaders, and others to create a safety culture

Responsibilities:

• Ensure complete cycle management of complex workplace injuries for your clients within a matrix work team

• Guide your clients in the continuous improvement process aimed at reducing the impact of workplace injuries on their organizational and financial performance

• Advise clients in efforts to maintain employment relationships and accompany them during workstation visits as part of rehabilitation

• Establish, in collaboration with stakeholders, strategies for optimal litigation management

• Contribute to enhancing the integrated service offering by proposing solutions to clients for better OHS management (training, medical expertise, prevention, legal, outsourcing, ergonomics, etc.)

• Represent clients before various authorities, including CNESST, Administrative Review Division, and Administrative Labour Tribunal

• Provide coaching/mentoring and development of junior staff for less complex cases

Qualifications and Skills Required:

• Bilingual (English/French) spoken and written (required)

• 5-8 years experience in workplace injury management in Canada

• Bachelor's degree in Human Resources Management / Industrial Relations or DEC in a field related to the function (legal, administration, human resources)

• Master the process of opening and following up on cases (administrative and medical) and rules governing temporary assignment

• Demonstrate good problem-solving skills and ability to identify potential solutions

• Excellent verbal and written communication skills in both French and English

• Good analytical and synthesis abilities

• Computer skills, knowledge of SharePoint, Microsoft Teams, Office 365 Suite are considered assets

• Team player who promotes collaboration

• Demonstrate autonomy and adaptability

• Developed organizational sense to effectively manage priorities and follow-ups

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.